Field-Based Community Health Advocate for Older Adults

Matter Health; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Matter Health seeks a Patient Advocate & Liaison to engage older adults in public housing communities across Georgia. Working with an NP, you’ll educate patients, support enrollment, and coordinate follow-up to keep people connected to care.

In this field-based role you’ll build trusted relationships, conduct outreach in-person and via calls, help patients navigate services, and document activities in Salesforce and Athena. A driver’s license is required.

Qualifications

• 1–2 years of experience in community outreach or patient advocacy.
• Passion for serving older adults and underserved communities.
• Excellent communication and relationship-building skills.
• Able to work independently in a field-based role.
• Valid driver's license and reliable transportation.
• Experience with Medicare populations or healthcare outreach is a plus.
• Bilingual in Spanish is a plus.

Responsibilities

• Build trusted, lasting relationships with older adults living in assigned communities.
• Serve as the primary community representative for Matter Health.
• Educate prospective patients about Matter Health's care model and available services.
• Support patient outreach, enrollment, scheduling, and ongoing engagement.
• Conduct in-person outreach, phone calls, and community events to connect with patients.
• Partner closely with Advanced Practice Providers (APPs), Social Workers, Care Navigators, and Operations teams.
• Identify barriers to care and connect patients with appropriate community resources.
• Assist patients throughout their healthcare journey—from initial introduction through ongoing engagement.
• Maintain accurate documentation in Salesforce and Athena.
• Help improve patient retention and overall healthcare access within your assigned communities.

Skills

Community outreach

Patient advocacy

Communication

Relationship-building

Time management

Independent work

Collaboration

Spanish language

Tools

Salesforce

Athena

Job description

Matter Health seeks a Patient Advocate & Liaison to engage older adults in public housing communities across Georgia. Working with an NP, you’ll educate patients, support enrollment, and coordinate follow-up to keep people connected to care.

In this field-based role you’ll build trusted relationships, conduct outreach in-person and via calls, help patients navigate services, and document activities in Salesforce and Athena. A driver’s license is required.