Patient Advocate & Community Liaison (Field‑Based)

Matter Healthcare; Nashville (TN); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Employer-funded HSA options

Employer-paid life and disability保险

Voluntary illness, accident, andHosp.保

Résumé du poste

Matter Health is seeking a Patient Advocate & Liaison (PAL) to engage older adults in public housing communities, educating them about care options and supporting enrollment. You will work with an NP to build trusted relationships and coordinate follow-up, events, and ongoing engagement in assigned neighborhoods.

The role emphasizes in-person outreach, scheduling, and collaboration with clinicians and care teams.

Qualifications

• 1–2 years of experience in community outreach, patient advocacy, healthcare, social services, customer service, hospitality, account management, sales, or other relationship-focused roles.
• Passion for serving older adults and underserved communities.
• Outstanding communication and relationship-building skills.

Responsabilités

• Build trusted, lasting relationships with older adults living in assigned communities.
• Serve as the primary community representative for Matter Health.
• Educate prospective patients about Matter Health's care model and available services.
• Support patient outreach, enrollment, scheduling, and ongoing engagement.
• Conduct in-person outreach, phone calls, and community events to connect with patients.
• Partner closely with Advanced Practice Providers, Social Workers, Care Navigators, and Operations teams.
• Identify barriers to care and connect patients with appropriate community resources.
• Assist patients throughout their healthcare journey—from initial introduction through ongoing engagement.
• Maintain accurate documentation in Salesforce and Athena.
• Help improve patient retention and overall healthcare access within your assigned communities.

Connaissances

Community outreach

Patient advocacy

Relationship-building

Healthcare navigation

Driver's license

Bilingual Spanish

Salesforce

Athena

Outils

Salesforce

Athena

Description du poste

Matter Health is seeking a Patient Advocate & Liaison (PAL) to engage older adults in public housing communities, educating them about care options and supporting enrollment. You will work with an NP to build trusted relationships and coordinate follow-up, events, and ongoing engagement in assigned neighborhoods.

The role emphasizes in-person outreach, scheduling, and collaboration with clinicians and care teams.