Field-Based Community Health Advocate

Jobtome; Las Cruces (NM); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare is seeking a Community Health Worker to support community-based member advocacy activities and assist vulnerable members in managing health care needs. You will act as a local resource, engaging with members in home and community settings.

Responsibilities include outreach, navigation of benefits, coordinating with health care teams, and providing non-clinical paraprofessional support, with 50-80% local travel as required.

Qualifications

• At least 1 year of health care experience, preferably with underserved or special needs populations, or equivalent education/experience.
• CHW certification may be required for certain states depending on contractual requirements.
• Valid and unrestricted driver’s license, reliable transportation, and adequate auto insurance for job-related travel.

Responsibilities

• Engage with members as advocate and resource to support management of health care needs.
• Collaborate with health care services team by performing non-clinical paraprofessional duties in the field (home visits, shelters, provider offices).
• Help members navigate and maximize health plan benefits (scheduling appointments, arranging transportation, getting prescriptions filled, following up on missed appointments).
• Assist members in accessing social services (housing, food, employment, etc.).
• Provide outreach to locate and support disconnected members with special needs.
• Conduct research to locate members not contacted (review databases, contact providers, travel to last known addresses).
• Participate in outreach activities (telephonic and face-to-face).
• Guide members to maintain Medicaid eligibility and other resources.

Skills

Customer service

Verbal communication

Written communication

Time management

MS Office proficiency

Driver's license

Education

CHW certification

Tools

Healthcare software systems

Job description

Molina Healthcare is seeking a Community Health Worker to support community-based member advocacy activities and assist vulnerable members in managing health care needs. You will act as a local resource, engaging with members in home and community settings.

Responsibilities include outreach, navigation of benefits, coordinating with health care teams, and providing non-clinical paraprofessional support, with 50-80% local travel as required.