Field-Based Community Health Advocate

Molina Healthcare, Inc.; Anthony, NM (NM); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare, Inc. is seeking a Community Health Worker to support community-based member advocacy, navigate health plan benefits, and connect vulnerable members with needed services.

The role includes field visits, home and shelter outreach, and collaboration with care teams. Local travel of 50-80% may be required. Strong communication and problem-solving skills are essential, with CHW certification preferred in some states.

Qualifications

• 1 year health care experience with underserved populations.
• CHW certification may be required for certain states.
• Valid driver's license and reliable transportation for field travel.
• Ability to multi-task while speaking with members.
• Excellent customer service and communication skills.
• Organizational and time-management skills.
• Willingness to learn other programs and software systems.

Responsibilities

• Advocate and serve as a resource to help members manage health care needs.
• Support health care services team with non-clinical, field-based duties (home visits, offices, shelters).
• Assist members to navigate Medicaid benefits and financial resources.
• Help access social services and community resources (housing, food, employment).
• Outreach to locate disconnected members and those with special needs.
• Conduct data research to locate hard-to-reach members.
• Participate in outreach activities (telephonic or in-person).
• Travel locally 50-80% as required.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Microsoft Office

Time management

Driver's license

Learning ability

Education

CHW certification

CMA

Tools

Healthcare IT systems

Job description

Molina Healthcare, Inc. is seeking a Community Health Worker to support community-based member advocacy, navigate health plan benefits, and connect vulnerable members with needed services.

The role includes field visits, home and shelter outreach, and collaboration with care teams. Local travel of 50-80% may be required. Strong communication and problem-solving skills are essential, with CHW certification preferred in some states.