Facility Solutions Manager — Grow B2B Accounts & Ops

City Wide Facility Solutions; Rocky Mount (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

401(k)

Vision insurance

401(k) matching

Life insurance

Car Allowance

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to oversee the business operations of an assigned client area in the Rocky Mount/Wilson/Greenville, NC region. This outside, B2B role emphasizes cultivating long-term relationships with clients and contractors while ensuring service delivery meets contract requirements.

You will train and guide field teams, coordinate site visits, negotiate service terms, and drive client satisfaction through proactive inspections and issue

Qualifications

• Outside B2B account management experience required.
• Track record in client retention and achieving goals.
• Excellent verbal and written communication skills.
• Detail-oriented with strong follow-through.
• Willingness to travel daily to client sites.

Responsibilities

• Manage all aspects of assigned client relationships, including retention and expansion.
• Develop service strategies and schedules tailored to each client.
• Negotiate contracts and pricing for additional services.
• Manage Contractor relationships, including hiring and compliance.
• Ensure quality and client satisfaction through inspections and follow-through.
• Supervise Night Managers and ensure service execution.
• Coordinate procurement and monitor supplies for clients.
• Communicate client issues to Contractors and Operations leadership.
• Maintain client records and update BIS, summaries, and exhibits.

Skills

B2B account management

Client retention

Relationship building

CRM database

Education

No degree specified

Tools

CRM

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager to oversee the business operations of an assigned client area in the Rocky Mount/Wilson/Greenville, NC region. This outside, B2B role emphasizes cultivating long-term relationships with clients and contractors while ensuring service delivery meets contract requirements.

You will train and guide field teams, coordinate site visits, negotiate service terms, and drive client satisfaction through proactive inspections and issue