Facility Solutions Manager

City Wide Facility Solutions; Virginia (MN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Job summary

A leading facility management provider is seeking a Facility Solutions Manager to oversee client relationships and ensure high satisfaction levels. Responsibilities include managing client contracts, negotiating agreements, and supervising contractor relationships. The ideal candidate has 2+ years in B2B account management, excellent communication skills, and strong attention to detail. This is a great opportunity to join a fast-growing company that values positive community impact.

Qualifications

• 2+ years outside B2B account management experience.
• Track record of success in a client retention role.
• Highly detail-oriented with excellent follow-through.

Responsibilities

• Manage all aspects of assigned client relationships.
• Negotiate agreements with clients for additional services.
• Ensure compliance and quality control inspections.

Skills

B2B account management

Client retention

Communication skills

Attention to detail

Relationship building

Tools

Microsoft Office

CRM database

Job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our franchise location in Richmond, VA.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This outside, B2B account‑management position provides field support including training, guidance with starting new clients, inspections of contractor performance and compliance with client requirements, trouble‑shooting customer requests/complaints, coordinating site visits, and developing long‑term relationships with clients and contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do:

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services—determine pricing, staffing, and logistics.
• Manage all contractor relationships: interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, ensure client compliance, verify contractor compliance, and remove/replace contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow‑through with all promises to clients.
• Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide's CRM to perform client inspections, add extra charges, route NM, etc.
• Schedule each non‑routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients' past‑due invoices and payment invoices for contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements:

• 2+ years outside B2B account management experience; building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail‑oriented and excellent follow‑through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability

More on City Wide:

City Wide Facility Solutions is a fast‑growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com.

City Wide is an Equal Opportunity Employer.