Account Manager - Virginia Beach

City-Wide-Facility-Solutions; Virginia Beach (VA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401k

PTO

Holidays

Job summary

City Wide Facility Solutions in Virginia Beach seeks a Facility Solutions Manager to oversee business operations for an assigned client service area. This outside, B2B role involves training, inspections, and developing long-term relationships with clients and Contractors. Responsibilities include negotiating contracts, coordinating site visits, and maintaining quality control to ensure client satisfaction.

Travel to local client locations is required. OTE: $90,000 First year.

Qualifications

• 2+ years outside B2B account management experience, building maintenance or facility management experience preferred but not required.
• 2+ years track record in a client retention role with measurable goals.
• Highly detail-oriented with excellent follow-through on commitments.
• Positive, outgoing personality with strong relationship-building skills.
• Excellent verbal and written communication abilities.
• Proficient in Microsoft Office and CRM database.

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification of City Wide services.
• Formulate and manage service strategy and schedule tailored to each client.
• Negotiate and enter into agreements for additional services, determining pricing, staffing, and logistics.
• Manage all Contractor relationships including interviewing, pricing, contracts, and compliance.
• Ensure quality and client satisfaction through inspections and follow-through on promises.
• Supervise Night Managers; ensure adherence to client strategy and service delivery.
• Promote procurement and monitoring of supplies for clients.
• Communicate client issues to Contractors and Operations Director; address issues promptly.
• Use CRM for client inspections and service-related updates.
• Schedule non-routine activities and maintain BIS, FSM, and Exhibit A documents.

Job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager for our Franchise location in the Virginia Beach area

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do...

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

City Wide Facility Solutions offers a competitive compensation and benefits, including health insurance, 401k, PTO, Holidays.

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.

OTE: $90,000 First year.