Field-Based Area Manager, Multi-Unit Ops

MOHR Talent; Worcester (MA); On-site; USD 95,000 - 125,000; Full time

Job summary

MOHR Talent is seeking an Area Manager to oversee multiple high-volume retail service locations in the Worcester, MA area. This field-based leadership role requires hands-on operational excellence, coaching store managers, and driving sales, profitability, and customer service across locations.

You will spend most of your time in the field, reviewing standards, mentoring leaders, and ensuring consistent execution.

Qualifications

• 5+ years of operations leadership experience.
• 2+ years of multi-unit management experience.
• Experience leading managers across multiple locations.
• Strong understanding of P&L, labor, sales, KPIs, staffing, and customer service.
• Valid driver's license and reliable transportation.
• Ability to travel frequently between locations.

Responsibilities

• Lead daily operations across multiple assigned store locations.
• Coach, develop, and hold Store Managers accountable for performance.
• Drive improvements in sales, profitability, labor, customer service, and operational execution.
• Visit locations regularly to review standards, staffing, safety, cleanliness, inventory, and customer experience.
• Review store-level KPIs and create action plans for underperforming locations.
• Build strong teams by recruiting, developing, and retaining managers and future leaders.
• Partner with HR on employee relations, performance issues, attendance, and staffing needs.
• Ensure locations follow company policies, safety standards, compliance requirements, and service procedures.
• Monitor customer feedback and coach teams on service, professionalism, and customer retention.
• Communicate business updates, risks, staffing needs, and market opportunities to senior leadership.

Skills

Operations leadership

Multi-unit management

P&L knowledge

KPIs & analytics

Coaching & development

Travel frequently

Job description

MOHR Talent is seeking an Area Manager to oversee multiple high-volume retail service locations in the Worcester, MA area. This field-based leadership role requires hands-on operational excellence, coaching store managers, and driving sales, profitability, and customer service across locations.

You will spend most of your time in the field, reviewing standards, mentoring leaders, and ensuring consistent execution.