Area Manager - Multi-Unit Operations

MOHR Talent; Worcester (MA); On-site; USD 95,000 - 125,000; Full time

Job summary

MOHR Talent is seeking an Area Manager to oversee multiple high-volume retail service locations in the Worcester, MA area. This field-based leadership role requires hands-on operational excellence, coaching store managers, and driving sales, profitability, and customer service across locations.

You will spend most of your time in the field, reviewing standards, mentoring leaders, and ensuring consistent execution.

Qualifications

• 5+ years of operations leadership experience.
• 2+ years of multi-unit management experience.
• Experience leading managers across multiple locations.
• Strong understanding of P&L, labor, sales, KPIs, staffing, and customer service.
• Valid driver's license and reliable transportation.
• Ability to travel frequently between locations.

Responsibilities

• Lead daily operations across multiple assigned store locations.
• Coach, develop, and hold Store Managers accountable for performance.
• Drive improvements in sales, profitability, labor, customer service, and operational execution.
• Visit locations regularly to review standards, staffing, safety, cleanliness, inventory, and customer experience.
• Review store-level KPIs and create action plans for underperforming locations.
• Build strong teams by recruiting, developing, and retaining managers and future leaders.
• Partner with HR on employee relations, performance issues, attendance, and staffing needs.
• Ensure locations follow company policies, safety standards, compliance requirements, and service procedures.
• Monitor customer feedback and coach teams on service, professionalism, and customer retention.
• Communicate business updates, risks, staffing needs, and market opportunities to senior leadership.

Skills

Operations leadership

Multi-unit management

P&L knowledge

KPIs & analytics

Coaching & development

Travel frequently

Job description

Area Manager - Multi-Unit Operations
Worcester, MA| Full-Time

Schedule: Field-Based | Frequent travel between store locations

About the Opportunity

We’re partnering with a growing service-based operator that is hiring an Area Manager to oversee multiple high-volume retail service locations within an assigned market.

This is a strong fit for a hands-on operations leader who has managed multiple locations, developed store managers, improved sales and profitability, and knows how to drive consistent execution across teams. The right candidate will be comfortable spending most of their time in the field, coaching managers, solving problems, reviewing performance, and making sure each location is operating at a high level.

What You'll Be Doing

• Lead daily operations across multiple assigned store locations.
• Coach, develop, and hold Store Managers accountable for performance.
• Drive improvements in sales, profitability, labor, customer service, and operational execution.
• Visit locations regularly to review standards, staffing, safety, cleanliness, inventory, and customer experience.
• Review store-level KPIs and create action plans for underperforming locations.
• Build strong teams by recruiting, developing, and retaining managers and future leaders.
• Partner with HR on employee relations, performance issues, attendance, and staffing needs.
• Ensure locations follow company policies, safety standards, compliance requirements, and service procedures.
• Monitor customer feedback and coach teams on service, professionalism, and customer retention.
• Communicate business updates, risks, staffing needs, and market opportunities to senior leadership.

What They're Looking For

• 5+ years of operations leadership experience.
• 2+ years of multi-unit management experience strongly preferred.
• Experience leading managers across multiple locations.
• Strong understanding of P&L, labor management, sales, KPIs, staffing, and customer service.
• Ability to coach leaders, manage performance, and build high-performing teams.
• Strong communication, organization, and problem-solving skills.
• Ability to review business results and turn data into action plans.
• Valid driver's license and reliable transportation.
• Ability to travel frequently between assigned locations.
• Flexible schedule as needed, including occasional evenings or weekends.
• Experience in automotive services, quick lube, retail, QSR, hospitality, or high-volume service environments is a plus.
• Franchise or geographically dispersed location experience is a plus.

Why You'll Love It There

• High-impact multi-unit leadership role
• Opportunity to develop Store Managers and build a leadership bench
• Field-based role where you are actively involved in the business
• Strong visibility with senior operations leadership
• Ability to improve store performance, customer experience, and team culture
• Great fit for a leader who enjoys coaching people, fixing problems, and driving results across multiple locations

MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at [e-mail]