Field Auto Damage Claims Specialist

Progressive; San Rafael (CA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

401(k) match up to 6%

Medical, dental & vision

Wellness & mental health programs

Paid time off

Parental & family leave

Disability insurance

Career development

Job summary

Progressive is hiring an auto damage claims adjuster to serve as the primary contact with customers and manage the repair process, pricing, and liability decisions in the field. The role includes driving to assigned areas, collaborating with body shops, and occasionally reporting to an office.

Candidates must reside in the San Rafael, CA area and have strong leadership, conflict management, and customer service skills.

Qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Vehicle inspections

Estimating

Negotiation

Leadership

Conflict management

Attention to detail

Customer service

Education

Associate's degree

Bachelor's degree

Job description

Progressive is hiring an auto damage claims adjuster to serve as the primary contact with customers and manage the repair process, pricing, and liability decisions in the field. The role includes driving to assigned areas, collaborating with body shops, and occasionally reporting to an office.

Candidates must reside in the San Rafael, CA area and have strong leadership, conflict management, and customer service skills.