Field Auto Damage Claims Specialist

Progressive; Brisbane (CA); Sur place; USD 53 000 - 65 000; Plein temps

Avantages offerts par ce poste

401(k) match

Medical, dental & vision

Wellness programs

HSAs/FSAs & life insurance

Paid time off

Family leave & other leave

Résumé du poste

Progressive is seeking an auto damage claims adjuster to serve as the main point of contact for customers and manage the repair process from start to finish. You will work independently with body shops, negotiating pricing and assessing liability, in a field role with a company car and occasional office reporting.

Ideal candidates possess leadership, conflict management, and strong attention to detail with a passion for excellent customer service.

Qualifications

• Four years of relevant work experience in auto damage claims.
• Associate's degree plus three years of related experience including appraisal/estimatics or insurance.
• Bachelor's degree plus one year of related experience including appraisal/estimatics or insurance.
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and policies.

Responsabilités

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Connaissances

Leadership

Conflict management

Attention to detail

Customer service

Formation

Associate's degree

Bachelor's degree

Description du poste

Progressive is seeking an auto damage claims adjuster to serve as the main point of contact for customers and manage the repair process from start to finish. You will work independently with body shops, negotiating pricing and assessing liability, in a field role with a company car and occasional office reporting.

Ideal candidates possess leadership, conflict management, and strong attention to detail with a passion for excellent customer service.