Field Auto Damage Claims Specialist

Progressive; Folsom (CA); Hybrid; USD 49,000 - 59,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision

Wellness programs

Life insurance & FSAs/HSA

Paid time off

Paid sick leave

Parental & family leave

Tuition assistance

Diversity & inclusion

Job summary

Progressive is seeking an auto damage claims adjuster to serve as the primary point of contact with customers and to guide the repair process from beginning to end. You will complete vehicle inspections, write estimates, negotiate with body shops, document claim information, and determine liability and payments, often in the field with a company car.

This role requires leadership, conflict management, and strong attention to detail, with travel within the assigned area and occasional office

Qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver's license, auto insurance, and compliance with Progressive's driving standards and/or policies

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Leadership

Conflict management

Attention to detail

Customer service

Negotiation

Education

Associate's degree + 3+ years relevant experience (incl. 1 year appraisal/estimatics or insurance)

Bachelor's degree + 1+ year appraisal/estimatics or insurance

Job description

Progressive is seeking an auto damage claims adjuster to serve as the primary point of contact with customers and to guide the repair process from beginning to end. You will complete vehicle inspections, write estimates, negotiate with body shops, document claim information, and determine liability and payments, often in the field with a company car.

This role requires leadership, conflict management, and strong attention to detail, with travel within the assigned area and occasional office