Field Auto Claims Adjuster – Independent, Customer‑Focused

Progressive; Atherton (CA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision insurance

Wellness programs

Paid time off

Paid sick leave where applicable

Career development & tuition support

Job summary

Progressive is seeking an auto damage claims adjuster to act as the primary contact with customers, guiding the repair process from start to finish and negotiating with body shops to set fair repair prices. The role is field-based with a company car and requires driving within the assigned geographic area; occasional office visits may be required.

Candidates must reside in the San Mateo/Belmont/Foster City/Redwood City area or nearby.

Qualifications

• Minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience.
• Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience.
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Skills

Insurance experience

Appraisal/Estimatics

Valid driver’s license

Customer service

Education

Associate's degree + 3 years experience

Bachelor's degree + 1 year experience

Tools

Driver’s license

Auto insurance knowledge

Job description

Progressive is seeking an auto damage claims adjuster to act as the primary contact with customers, guiding the repair process from start to finish and negotiating with body shops to set fair repair prices. The role is field-based with a company car and requires driving within the assigned geographic area; occasional office visits may be required.

Candidates must reside in the San Mateo/Belmont/Foster City/Redwood City area or nearby.