Field Auto Damage Claims Specialist

VetJobs; Oakland (CA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

401(k) with dollar-for-dollar company

Medical, dental & vision

Wellness & mental health programs

Health care flexible spending accounts

Life insurance

Paid time off

Sick leave & disability

Parental & family leave

Military leave & pay

Diversity & inclusion

Tuition assistance

Job summary

Progressive is seeking an auto damage claims adjuster to serve as the main point of contact for customers, directing and deciding on the repair process from start to finish. The role involves managing your own assignments in the field, negotiating with body shops, and ensuring timely, fair settlements while complying with policy requirements.

The position is a field role with a company car, occasional office reporting, and travel within the assigned area, with candidates residing in Oakland/

Qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Leadership

Conflict management

Negotiation

Documentation

Customer service

Education

High School/GED

Associate's degree

Bachelor's degree

Job description

Progressive is seeking an auto damage claims adjuster to serve as the main point of contact for customers, directing and deciding on the repair process from start to finish. The role involves managing your own assignments in the field, negotiating with body shops, and ensuring timely, fair settlements while complying with policy requirements.

The position is a field role with a company car, occasional office reporting, and travel within the assigned area, with candidates residing in Oakland/