Field Auto Damage Claims Adjuster — Company Car, Growth

Progressive; Berkeley (CA); On-site; USD 110,347,000 - 135,019,000; Full time

Job summary

Progressive is seeking a field auto damage claims adjuster based in the Oakland/Berkeley area, with a company car provided. You will serve as the point of contact with customers and direct the repair process from start to finish, coordinating with body shops and other partners.

Ideal candidates will have leadership and conflict management skills, strong attention to detail, and a passion for excellent customer service, with eligibility to work in the U.S.

Qualifications

• Minimum of four years in relevant insurance experience with one year appraisal/estimatics or insurance experience.
• Associate's degree with three years relevant experience including appraisal/estimatics or insurance.
• Bachelor's degree with one year appraisal/estimatics or insurance experience.
• Valid driver's license, auto insurance, and compliance with Progressive's driving standards and/or policies

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Leadership

Conflict management

Attention to detail

Customer service

Education

Associate's degree

Bachelor's degree

Job description

Progressive is seeking a field auto damage claims adjuster based in the Oakland/Berkeley area, with a company car provided. You will serve as the point of contact with customers and direct the repair process from start to finish, coordinating with body shops and other partners.

Ideal candidates will have leadership and conflict management skills, strong attention to detail, and a passion for excellent customer service, with eligibility to work in the U.S.