Field Auto Damage Claims Specialist

Progressive Insurance; California (MO); On-site; USD 110,346,000 - 135,019,000; Full time

Benefits offered by this job

401(k) with dollar-for-dollar company

Medical, dental & vision including pre

Wellness & mental health programs

Health care flexible spending accounts

Paid time off including volunteer time

Paid & unpaid sick leave; disability

Parental & family leave; military pay

Diversity, inclusive & welcoming ERGs

Career development & tuition support

Job summary

Progressive Insurance in Burbank, CA is seeking an auto damage claims adjuster to be the point of contact with customers, guiding the repair process from start to finish. You’ll manage your own workload, negotiate with body shops, and assess liability while coordinating with internal teams.

This field role includes a company car and occasional office visits; new hires should have strong leadership, attention to detail, and superb customer service to uphold Progressive’s standards.

Qualifications

• 4+ years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Leadership

Conflict management

Attention to detail

Customer service

Education

Associate's degree

Bachelor's degree

Job description

Progressive Insurance in Burbank, CA is seeking an auto damage claims adjuster to be the point of contact with customers, guiding the repair process from start to finish. You’ll manage your own workload, negotiate with body shops, and assess liability while coordinating with internal teams.

This field role includes a company car and occasional office visits; new hires should have strong leadership, attention to detail, and superb customer service to uphold Progressive’s standards.