Field Auto Damage Claims Specialist

Progressive Insurance; Wisconsin; On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision

Wellness & mental health programs

Paid time off

Disability & family leave

Career development & tuition

Job summary

Progressive Insurance is seeking an auto damage claims adjuster, serving as the primary contact with customers to guide the repair process from start to finish. In this field role, you’ll manage your own workload, negotiate with body shops, and assess liability while ensuring excellent customer service.

The position may require occasional office reporting and travel within the assigned geographic area, with eligibility for a company car and field duties.

Qualifications

• Minimum four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience.
• Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience.
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Skills

Leadership

Conflict management

Attention to detail

Customer service

Education

Associate's degree + 3 years experience

Bachelor's degree + 1 year experience

High school diploma + 4 years experience

Job description

Progressive Insurance is seeking an auto damage claims adjuster, serving as the primary contact with customers to guide the repair process from start to finish. In this field role, you’ll manage your own workload, negotiate with body shops, and assess liability while ensuring excellent customer service.

The position may require occasional office reporting and travel within the assigned geographic area, with eligibility for a company car and field duties.