Field Auto Damage Claims Adjuster — Lead & Resolve

Progressive; Dover (DE); Hybrid; USD 75,000 - 86,000; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision

Wellness & mental health programs

Health care FSA/HSA and life insurance

Paid time off

Job summary

Progressive is seeking an auto damage claims adjuster to serve as the main contact with customers and manage the repair process end-to-end. This field role includes a company car and periodic office reporting within Newark, DE or Dover, DE.

The candidate will inspect vehicles, write estimates, negotiate with body shops, and resolve claims while ensuring compliance with policy and law. Strong attention to detail and customer service are essential.

Qualifications

• Four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Associate's degree and at least three years relevant work experience with one year appraisal/estimatics or insurance experience.
• Bachelor's degree and at least one year appraisal/estimatics or insurance experience.
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Insurance experience

Appraisal/Estimatics

Valid driver’s license

Education

Associate's degree

Bachelor's degree

Job description

Progressive is seeking an auto damage claims adjuster to serve as the main contact with customers and manage the repair process end-to-end. This field role includes a company car and periodic office reporting within Newark, DE or Dover, DE.

The candidate will inspect vehicles, write estimates, negotiate with body shops, and resolve claims while ensuring compliance with policy and law. Strong attention to detail and customer service are essential.