Field Auto Damage Claims Adjuster — Car Provided

Progressive; Indianapolis (IN); On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

401(k) with match up to 6%

Medical, dental & vision insurance

Wellness & mental health programs

Health care flexible spending accounts

Paid time off

Paid sick leave & disability

Parental & family leave

Diverse, inclusive culture & ERGs

Career development & tuition

Job summary

Progressive is seeking an experienced auto damage claims adjuster to act as the primary contact with customers, directing and deciding repairs from start to finish. You will manage your own workload, negotiate with body shops, and assess liability with attention to detail and strong customer service.

The role is field-based with a company car and regular travel within your geographic area; occasional office reporting may be required.

Qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies
• Must have estimating experience and/or an insurance background.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Claims handling

Customer service

Negotiation

Field work

Decision making

Education

Bachelor's degree in related field

Associate's degree in related field

High school diploma or equivalent with experience

Job description

Progressive is seeking an experienced auto damage claims adjuster to act as the primary contact with customers, directing and deciding repairs from start to finish. You will manage your own workload, negotiate with body shops, and assess liability with attention to detail and strong customer service.

The role is field-based with a company car and regular travel within your geographic area; occasional office reporting may be required.