Field Auto Claims Adjuster — Independent, Customer-Focused

Progressive; Kirkland (WA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision

Paid time off

Disability insurance

Parental leave

Tuition assistance

Job summary

Progressive is seeking an auto damage claims adjuster to be the main contact for customers, guiding repairs from start to finish. You will manage your own workload, coordinate with body shops, and assess liability while operating in the field with occasional office visits.

Candidates should have leadership and conflict-management skills, strong attention to detail, and a commitment to excellent customer service.

Qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatematics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatematics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatematics or insurance experience
• Valid driver's license, auto insurance, and compliance with Progressive's driving standards and/or policies

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Negotiation

Leadership

Conflict management

Attention to detail

Customer service

Education

Associate's degree

Bachelor's degree

Job description

Progressive is seeking an auto damage claims adjuster to be the main contact for customers, guiding repairs from start to finish. You will manage your own workload, coordinate with body shops, and assess liability while operating in the field with occasional office visits.

Candidates should have leadership and conflict-management skills, strong attention to detail, and a commitment to excellent customer service.