Field Auto Claims Adjuster: Independent & Customer-Focused

Progressive Insurance; Rhode Island; On-site; USD 73,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision insurance

Wellness programs

HSA/FSA and life insurance

Paid time off

Job summary

Progressive Insurance is seeking an Auto Damage Claims Adjuster to be the point of contact for customers, directing the repair process from start to finish. This field role covers Warwick, RI, with a company car and potential office visits.

You will manage inventory, collaborate with body shops, and negotiate pricing while upholding Progressive’s standards. The role emphasizes leadership, conflict management, and exceptional customer service, requiring 4+ years of related experience or a degree

Qualifications

• 4+ years of relevant work experience with one year appraisal/estimatics or insurance experience (for Associate's degree)
• Associate's degree plus 3+ years related experience with one year appraisal/estimatics or insurance experience
• Bachelor's degree plus 1+ year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with driving standards and policies (Progressive)

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Customer service

Leadership

Conflict management

Attention to detail

Negotiation

Education

Associate's degree + 3 years experience

Bachelor's degree + 1 year experience

Job description

Progressive Insurance is seeking an Auto Damage Claims Adjuster to be the point of contact for customers, directing the repair process from start to finish. This field role covers Warwick, RI, with a company car and potential office visits.

You will manage inventory, collaborate with body shops, and negotiate pricing while upholding Progressive’s standards. The role emphasizes leadership, conflict management, and exceptional customer service, requiring 4+ years of related experience or a degree