Field Auto Claims Adjuster – Company Car, Independent Territory

VetJobs; Citrus Heights (CA); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

401(k) with dollar-for-dollar company?

Medical, dental & vision

Wellness & mental health programs

Flexible spending accounts & life ins

Paid time off

Sick leave & disability

Parental & family leave; military pay

Diverse, inclusive culture

Tuition assistance

Job summary

Progressive is seeking an Auto Damage Claims Adjuster to act as the primary contact with customers, directing repair processes end-to-end and managing claims in the field, with occasional office reporting.

Ideal candidates bring leadership, conflict management, and a strong eye for detail, plus a passion for exceptional customer service. Travel within their assigned geographic area is required.

Qualifications

• At least four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Associate's degree + three years relevant work experience with one year appraisal/estimatics or insurance experience.
• Bachelor's degree + one year appraisal/estimatics or insurance experience.
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Skills

Leadership

Conflict management

Attention to detail

Customer service

Driver's license

Education

High School/GED

Associate's degree

Bachelor's degree

Job description

Progressive is seeking an Auto Damage Claims Adjuster to act as the primary contact with customers, directing repair processes end-to-end and managing claims in the field, with occasional office reporting.

Ideal candidates bring leadership, conflict management, and a strong eye for detail, plus a passion for exceptional customer service. Travel within their assigned geographic area is required.