Field Auto Claims Adjuster – Car Provided (Santa Cruz)

VetJobs; Santa Cruz (CA); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision insurance

Wellness & mental health programs

Health care flexible spending accounts

Job summary

Progressive is seeking an auto damage claims adjuster to serve as the main contact with customers, directing the repair process from start to finish. This field role requires independent work and frequent travel within your assigned geographic area.

You will work closely with body shops, negotiate repair pricing, and assess liability while maintaining a strong focus on customer service and claims integrity. A company car is provided, with occasional office reporting as needed.

Qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatatics or insurance experience
• Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatatics or insurance experience
• Bachelor's degree and a minimum of one year appraisal/estimatatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Leadership

Conflict management

Attention to detail

Customer service

Education

High School/GED

Associate's degree

Bachelor's degree

Job description

Progressive is seeking an auto damage claims adjuster to serve as the main contact with customers, directing the repair process from start to finish. This field role requires independent work and frequent travel within your assigned geographic area.

You will work closely with body shops, negotiate repair pricing, and assess liability while maintaining a strong focus on customer service and claims integrity. A company car is provided, with occasional office reporting as needed.