Field Auto Claims Adjuster — Car, Growth & Autonomy

Progressive; Salisbury (MD); Hybrid; USD 75,000 - 86,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision

Wellness programs

Flexible spending accounts

Paid time off

Disability insurance

Parental & family leave

Tuition assistance

Job summary

Progressive is seeking an auto damage claims adjuster to be the primary contact for customers, guiding repair decisions from start to finish. This field-based role includes a company car and frequent travel within Salisbury, MD and surrounding areas.

You’ll negotiate with body shops, write vehicle estimates, evaluate claims, and ensure compliance with policy and state laws. A drive-focused, customer-service orientation is essential, with the ability to work independently and sometimes report to

Qualifications

• 4+ years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Skills

Leadership

Conflict management

Attention to detail

Customer service

Decision making

Education

Associate's degree

Bachelor's degree

Job description

Progressive is seeking an auto damage claims adjuster to be the primary contact for customers, guiding repair decisions from start to finish. This field-based role includes a company car and frequent travel within Salisbury, MD and surrounding areas.

You’ll negotiate with body shops, write vehicle estimates, evaluate claims, and ensure compliance with policy and state laws. A drive-focused, customer-service orientation is essential, with the ability to work independently and sometimes report to