Field Auto Claims Adjuster - Company Car + Growth

MSCCN; Spokane Valley (WA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

401(k) match up to 6%

Medical, dental & vision

Wellness & mental health programs

HSA/Health Savings Accounts

Paid time off including volunteer time

Military leave & pay

Career development & tuition

Job summary

Progressive is seeking a field Auto Damage Claims Adjuster to act as the primary contact for customers, guiding the repair process from start to finish. The role involves independent work, negotiations with body shops, and decisions aligned with claims standards and local laws.

Ideal candidates show leadership, conflict management, attention to detail, and a passion for excellent customer service. A company car is provided with travel across the assigned area.

Qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimations or insurance experience.
• Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience.
• Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience.
• Valid driver's license, auto insurance, and compliance with Progressive’s driving standards and/or policies.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Education

Associate's degree

Bachelor's degree

Job description

Progressive is seeking a field Auto Damage Claims Adjuster to act as the primary contact for customers, guiding the repair process from start to finish. The role involves independent work, negotiations with body shops, and decisions aligned with claims standards and local laws.

Ideal candidates show leadership, conflict management, attention to detail, and a passion for excellent customer service. A company car is provided with travel across the assigned area.