Field Applications Scientist - Lab Diagnostics & Support

Roche Holding AG; Omaha (NE); Remote; USD 70,000 - 129,000; Full time

Benefits offered by this job

Company car

Job summary

Roche is seeking a Field Applications Specialist to act as the primary scientific and technical representative for Roche systems in customer laboratories within the Core Lab space in the Omaha, NE area. The role focuses on on-site customer support, including application implementation, operator training, and troubleshooting across the product life cycle.

The ideal candidate will have a biology/clinical lab background, 3 years of lab or IT experience in a clinical setting, and the ability to

Qualifications

• Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, and/or relevant experience.
• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment (including internships, college, certification time, etc.)
• ASCP/AMT or equivalent clinical laboratory experience preferred.

Responsibilities

• Build and maintain strong relationships with customer stakeholders and ensure high customer satisfaction.
• Install and validate complex diagnostic instruments, software, and reagent applications in labs.
• Deliver on-site training for Roche systems and data interpretation.
• Resolve complex technical issues on-site, perform root cause analysis and implement corrective actions.
• Provide scientific and applications expertise to laboratory stakeholders and medical professionals.

Skills

Problem solving

Field-based work

Customer support

Communication

Education

Bachelor’s degree in Biology/related field

Job description

Roche is seeking a Field Applications Specialist to act as the primary scientific and technical representative for Roche systems in customer laboratories within the Core Lab space in the Omaha, NE area. The role focuses on on-site customer support, including application implementation, operator training, and troubleshooting across the product life cycle.

The ideal candidate will have a biology/clinical lab background, 3 years of lab or IT experience in a clinical setting, and the ability to