Field Applications Engineer: AV/IT Solutions & Demos

BENQ AMERICA CORP; Plano (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

BenQ America Corp seeks an outgoing pre-sales and post-sales technical specialist to support demonstrations, training, and bid responses across BenQ B2B product lines. You’ll collaborate with product managers, marketing, and field sales to drive monthly goals and deliver post-sale technical support and documentation.

Responsibilities include site surveys, AV/IT integration, troubleshooting, and creating training materials for resellers, with travel up to 50%.

Qualifications

• 5+ years of field site Audio, Video, or Education applications experience
• Knowledge of interactive flat panels, projectors, and digital signage preferred
• IT knowledge: TCP/IP networking fundamentals, including IP-connected devices, BYOD, videocasting, Chromebook, Android
• Experienced and proficient in MS Office suite (Word, Excel, PowerPoint, etc.) and Google Chrome
• Experience with OBS, DaVinci Resolve, or other video recording and editing products
• Strong demonstration, presentation, oral, and written communication skills
• Customer-facing relationship builder with excellent interpersonal skills, effective oral and written communication, problem-solving, and public presentation skills is a must
• Excellent time management and organizational skills; strong attention to detail
• Entrepreneurial spirit, self-developed, and out-of-the-box thinker
• Strong team player who collaborates well with others to solve problems; flexible and adaptable, creative, and able to effectively assist the sales team with pre-sales support
• A self-motivated, results-oriented individual who can develop and execute plans to achieve stated goals

Responsibilities

• Develop a deep understanding of BenQ’s B2B product lines
• Effectively demonstrate product features and benefits to customers, in person and remotely
• Provide expert product training to our channel partners
• Conduct technical demonstrations, proofs of concept, and competitive comparisons
• Support Sales/KPM with bid specifications, tender requirements, and product compatibility validation
• Collaborate with PM and HQ to provide accurate technical data sheets and certifications
• Implementation & Integration; Perform site surveys, network configuration, and AV/IT integration setup
• Support installations and coordinate with system integrators or distributors on deployment readiness
• Troubleshoot firmware, connectivity, display calibration, or integration issues
• Maintain demo equipment, firmware updates, and field test records
• Post-Sales Technical Support; Serve as Level 2 escalation contact for service and RMA issues
• Provide root cause analysis and feedback to PM/HQ for product improvement
• Create technical FAQ, setup guides, and internal training content for resellers
• Cross-Functional Collaboration; Partner with the PM on field data collection and testing of new product features
• Work with CSS and MarCom to provide technical accuracy in customer-facing materials
• Train sales and channel partners on new hardware/software functions
• Post-sale product demonstrations and training with customers in collaboration with the KPM team and customer tech teams
• Write, produce, and edit product training documents and videos
• Respond quickly to customer questions during the sales process
• Maintain daily records of activity and metrics
• Communicate effectively with the KPM team, Product Managers, TSE, and RMA teams,as well as resellers and end-user tech teams
• Understand how BenQ products and features compare to the competition
• Work closely with the Marcom, Product Management (PM), Customer Support & Services (CS&S), and HQ in Taiwan as needed
• Manage travel costs and expenses effectively

Skills

AV/EDU field exp

Interactive displays

TCP/IP networking

MS Office

Video editing

Communication

Time management

Team player

Entrepreneurial mindset

Self-motivation

OBS

DaVinci Resolve

Tools

OBS

DaVinci Resolve

Job description

BenQ America Corp seeks an outgoing pre-sales and post-sales technical specialist to support demonstrations, training, and bid responses across BenQ B2B product lines. You’ll collaborate with product managers, marketing, and field sales to drive monthly goals and deliver post-sale technical support and documentation.

Responsibilities include site surveys, AV/IT integration, troubleshooting, and creating training materials for resellers, with travel up to 50%.