Customer Success Specialist- Education Technology (Michigan)

BenQ North America; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading display solutions provider is looking for a Customer Success Specialist in Grand Rapids, Michigan, to support their Education vertical. The role involves onboarding and training customers, providing hands-on post-sales support, and creating customer-facing materials. Ideal candidates should have experience in customer success or account management, especially within educational institutions, and possess strong communication skills. The position is full-time, with remote opportunities and travel required.

Qualifications

• 2+ years of customer-facing experience in Customer Success or Account Management.
• Work experience in K-12 or higher education preferred.
• Familiarity with classroom technology and digital teaching tools.

Responsibilities

• Support onboarding, deployment, and training sessions for customer engagement.
• Act as a primary contact for assigned accounts and understand customer goals.
• Lead engaging training sessions via webinars and in-person demonstrations.

Skills

Customer Success

Account Management

Problem-solving

Organizational skills

Communication skills

Education

Bachelor's degree in Education, Business or Technology

Tools

CRM systems

Virtual training platforms

Job description

Join the BenQ Team! Are you ready to be a part of a globally trusted brand where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and interactive displays such as BenQ Board for education. Our core values focus on Bringing Enjoyment 'N' Quality to Life.

We are hiring a Customer Success Specialist to provide hands‑on post‑sales support for our Education vertical customers. As a BenQ classroom solutions product expert, you will act as a trusted advisor, understanding customer goals and helping map product capabilities to meet their needs.

Duties & Responsibilities

• Support onboarding, deployment, professional development, and training sessions to drive engagement and successful outcomes
• Serve as the primary day‑to‑day contact for assigned accounts, acting as a trusted advisor to understand goals, challenges, and opportunities
• Lead and deliver engaging training sessions for teachers, administrators, IT teams, and channel partners—via live webinars, recorded content, and in‑person demonstrations
• Create and maintain customer‑facing materials, such as tutorials, user guides, and training videos to empower end users
• Advocate for customers internally, providing feedback to improve processes, product usability, and the overall customer experience
• Represent BenQ Education at user events, workshops, and professional gatherings as needed

Required Experience, Knowledge, Skills, And Abilities

• 2+ years of experience in Customer Success, Account Management, Implementation or client‑facing roles
• Work experience in K‑12 or higher education institutions preferred
• Familiarity with classroom technology, AV integration, digital teaching tools, CRM systems, and virtual training platforms
• Strong problem‑solving, organizational, and project management skills
• Ability to manage multiple accounts and tasks efficiently, both independently and collaboratively
• Excellent communication, presentation, and relationship‑building abilities

Education

Bachelor’s degree in Education, Business or a Technology‑related field

Compensation

Based on experience

Position Type

• Full Time; (Monday – Friday) (8:30 AM - 5:30 PM)
• Remote (Michigan)
• 70% Travel – Local and regional travel as needed