Field Application Engineer

BenQ North America; Plano (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

BenQ North America is seeking a dynamic pre-sales professional to join our Plano, TX office. You will work with product management, marketing, and field sales to demonstrate BenQ’s display solutions and train channel partners, focusing primarily on pre-sales opportunities.

The ideal candidate has 5+ years in field AV/education applications, strong communication skills, and a hands-on, problem-solving mindset. Travel ~50% and a collaborative, sales-driven environment await.

Qualifications

• 5+ years of field site Audio, Video, or Education applications experience.
• Knowledge of interactive flat panels, projectors, and digital signage preferred.
• IT knowledge: TCP/IP networking fundamentals, including IP-connected devices, BYOD, video casting, Chromebook, Android.
• Experienced and proficient in MS Office suite and Google Chrome.
• Strong demonstration, presentation, oral and written communication skills.

Responsibilities

• Develop a deep understanding of BenQ’s B2B product lines.
• Demonstrate product features to customers in person and remotely.
• Provide expert product training to channel partners.
• Arrange pre-sale demonstrations with the sales team.
• Provide weekly reports on pre-sales activity and metrics.
• Communicate effectively with the sales team and customers.
• Travel as required to client sites and events.

Skills

AV/EDTech experience

Customer-facing

Presentation skills

TCP/IP basics

MS Office

Google Chrome

Job description

Are you ready to be a part of a globally trusted brand, where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and even interactive displays like BenQ Board for education. Our core values focus on “Bringing Enjoyment ‘N’ Quality to Life”.

This key outreach role will be an exciting and rewarding opportunity for an outgoing individual who loves to provide solution consultancy to meet customer needs. In this pre-sales role, you will be working with the product managers, marketing, and field sales to achieve monthly sales goals by supporting customer demonstrations, training, events, and bid responses. This role will focus 70% of the time on pre-sales opportunities with customers.

Duties & Responsibilities:

• Develop a deep understanding of BenQ’s B2B product lines
• Effectively demonstrate product features and benefits to customers, in person and remotely
• Provide expert product training to our channel partners
• Arrange effective pre-sale product demonstrations with customers in collaboration with the sales team
• Write, produce, and edit product training videos
• Respond quickly to customer questions during the sales process
• Provide weekly reports on pre-sales and post-sales activity and metrics
• Communicate effectively - lead sales team training and work well with customers
• Understand how BenQ products and features compare to the competition
• Work closely with the Marcom, Product Management (PM), Customer Support & Services (CS&S) and HQ in Taiwan as needed
• Manage travel costs and expenses effectively

Required Experience, Knowledge, Skills, Abilities:

• 5+ years of field site Audio, Video, or Education applications experience
• Knowledge of interactive flat panels, projectors, and digital signage preferred
• IT knowledge: TCP/IP networking fundamentals, including IP-connected devices, BYOD, video casting, Chromebook, Android
• Experienced and proficient in MS Office suite (Word, Excel, PowerPoint, etc.) and Google Chrome (Apps, Extensions and Themes)
• Strong demonstration, presentation, oral and written communication skills
• Customer-facing relationship builder with excellent interpersonal skills, effective oral and written communication, problem-solving and public presentation skills are a must
• Excellent time management and organizational skills; strong attention to detail
• Entrepreneurial spirit, self-developed, and out-of-the box thinker
• Strong team player who collaborates well with others to solve problems; flexible and adaptable, creative, and able to effectively assist the sales team with pre-sales support
• Self-motivated , results orientated individual who can develop and execute plans to achieve stated goals

Education:

Compensation:

Based on experience; we offer a very competitive base salary plus bonus

Position Type:

• Full Time
• Office based in Plano, TX
• Percentage of travel 50%; local and regional travel, as needed