Field Aftersales Manager: Dealer Service Leader

CNH; Oklahoma City (OK); On-site; USD 87,000 - 116,000; Full time

Benefits offered by this job

Savings & Retirement benefits

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Charitable contribution matching and V

Job summary

CNH is seeking an Aftersales Service Manager to lead the dealer service network and improve uptime for customers in Kansas and Oklahoma. This field-based role emphasizes dealer collaboration, service growth, and proactive issue resolution across the territory.

The position requires strong technical understanding of heavy equipment, the ability to travel up to 65%, and a commitment to delivering best-in-class service. Salary ranges reflect market norms across the region.

Responsibilities

• Partner with dealers and region team to drive best practice behaviors related to Service capability outlined in the Dealer Service Evaluation
• Engage dealer principal, service management and all levels of the business team to maximize service growth, profitability and absorption through training and promoting service best practices
• Gain Dealer alignment on targeted reinvestment into facilities, assets and personnel to enhance support capability by product segment (Dealer contracts)
• Promote customer satisfaction, market share growth and retention by continuously driving toward a best-in-class dealer network
• Utilize and monitor telematic data for units within assigned territory to monitor for in season progress, critical alerts and emerging product issues to provide feedback to product support and quality teams.
• Quantify and track emerging product concerns on territory and ESCALATE to ensure proactive resolution to positively affect customer satisfaction
• Ensure NPS Repair and Own & Use survey scores are at appropriate levels and collaborate with assigned dealers to react and close red alerts for negative surveys
• Manage and report Dealer and Customer interactions proactively as part of developing enhanced product support
• Ensure technical support capabilities within Dealerships by promoting focused training requirements and driving best in class service technician quality to support products sold
• Provide Dealers with technical resource guidance and ensure available technical resources are utilized (ASiST, eTIM, eWarranty, Special Tools, Etc.) to promote expedited repairs and customer satisfaction
• Assist Dealers in maintaining required and accurate warranty documentation to ensure effective and ethical warranty recovery practices
• Assist dealers with warranty and out of warranty concerns. Administer and track financial support dollars for assigned territory.
• Complete warranty health checks on assigned territory as required
• Ensure Dealer Product Improvement Programs (PIP’s) are completed in accordance with dealer contracts.
• Support Corporate and Dealer product support events and farm shows

Job description

CNH is seeking an Aftersales Service Manager to lead the dealer service network and improve uptime for customers in Kansas and Oklahoma. This field-based role emphasizes dealer collaboration, service growth, and proactive issue resolution across the territory.

The position requires strong technical understanding of heavy equipment, the ability to travel up to 65%, and a commitment to delivering best-in-class service. Salary ranges reflect market norms across the region.