Aftermarket Service Leader: Scale Field & Shop Ops

Teal Energi; Oklahoma City (OK); On-site; USD 90,000 - 130,000; Full time

Job summary

Teal Energi seeks an experienced Aftermarket Service Manager in Oklahoma City to lead field and shop service operations. The role combines technical and commercial oversight to scale service offerings, improve workflows, and drive profitability.

You will manage technicians, develop service processes, and expand recurring revenue through maintenance programs, upgrades, and refurbished equipment. Strong customer-facing leadership is essential.

Qualifications

• 5+ years in field service or aftermarket within industrial equipment
• Experience leading technicians or field service personnel
• Experience implementing service processes and KPIs

Responsibilities

• Manage field and shop service technicians with workload planning and scheduling
• Oversee field service, parts support, installation, commissioning
• Establish workflows, KPIs, dashboards, and SOPs across the service organization
• Improve service management systems, CRM, automation, and reporting technology
• Expand recurring aftermarket revenue through preventive maintenance programs and service agreements
• Support installation, startup, commissioning, and customer training
• Develop quoting, pricing, and commercial strategies for service work
• Build relationships with maintenance, operations, and reliability teams
• Identify opportunities within installed equipment base for additional service
• Partner with internal teams to improve responsiveness, service quality and profitability

Skills

Field service leadership

Team management

Customer facing

Quoting & pricing

Service revenue growth

Tools

CRM tools

Service management software

Data dashboards

Job description

Teal Energi seeks an experienced Aftermarket Service Manager in Oklahoma City to lead field and shop service operations. The role combines technical and commercial oversight to scale service offerings, improve workflows, and drive profitability.

You will manage technicians, develop service processes, and expand recurring revenue through maintenance programs, upgrades, and refurbished equipment. Strong customer-facing leadership is essential.