Field Aftersales Leader: Drive Elite Dealer Service

CNH; Fargo (ND); On-site; USD 87,000 - 116,000; Full time

Benefits offered by this job

Savings & Retirement benefits

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Charitable contribution matching and V

Job summary

CNH is seeking an Aftersales Service Manager in Fargo, ND, to strengthen our dealer network, improve service capabilities, and drive profitability across the territory. You will collaborate with dealers and regional teams to promote best practices and ensure rapid, compliant warranty support.

Your role requires technical knowledge of heavy equipment, strong leadership, and the ability to travel up to 65% to support service development.

Qualifications

• Bachelor’s degree with 5+ years of dealer operations or service related in heavy equipment
• Associates degree with 8+ years of dealer operations or service related in heavy equipment
• High School or Equivalent with 10+ years field service experience considered

Responsibilities

• Partner with dealers and region team to drive service capability and best practices
• Engage dealer principals and service management to grow profitability and uptime
• Align dealer reinvestment into facilities, assets, and personnel by product segment
• Promote customer satisfaction, market share growth and dealer network excellence
• Use telematic data to monitor progress, alerts and product issues for feedback
• Track emerging product concerns and escalate for proactive resolution
• Ensure NPS Repair and Own & Use scores meet targets and address red alerts
• Report dealer and customer interactions to improve product support
• Provide dealers with technical resources and promote expedited repairs

Skills

Dealer operations experience

Leadership in service

Field travel readiness

Education

Bachelor’s degree in related field

Associates degree

High School diploma or equivalent

Job description

CNH is seeking an Aftersales Service Manager in Fargo, ND, to strengthen our dealer network, improve service capabilities, and drive profitability across the territory. You will collaborate with dealers and regional teams to promote best practices and ensure rapid, compliant warranty support.

Your role requires technical knowledge of heavy equipment, strong leadership, and the ability to travel up to 65% to support service development.