Director of Aftermarket Operations & Service Excellence

Butler Machinery Company; Fargo (ND); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

10% Annual Retirement Employer Contrib

5% Discretionary Employer Contribution

Bonus Incentive Plan

Job summary

Butler Machinery Company in Fargo, ND seeks an Aftermarket Operations Director to lead Service Operations, Warranty, and Technical Services. You will drive strategic direction, partner with manufacturers, and oversee performance metrics to elevate customer experience and aftermarket growth.

You will mentor teams, manage pricing strategies, and collaborate with leadership across branches to implement efficiency initiatives and continuous improvement programs.

Qualifications

• Bachelor's degree or equivalent combination of experience and education.
• 3+ years in service, parts, sales or rental management or equivalent
• Proven ability to lead, develop and mentor high‑performing teams
• Strong analytical, problem-solving, and decision‑making skills
• Excellent communication and relationship-building skills
• Excellent organizational skills with ability to manage multiple priorities
• Proficiency with Microsoft Office and business reporting systems

Responsibilities

• Lead and develop the Corporate Service Support teams, including Technical Communicators, Warranty and Service Operations.
• Provide strategic leadership and direction to support Parts and Service performance, customer satisfaction, and continuous improvement.
• Collaborate with branch leadership, executive leadership, and manufacturers to identify opportunities and drive performance.
• Develop and implement operational strategies, programs and processes aligning with aftermarket goals.
• Monitor financial, customer satisfaction and supplier metrics to identify trends and opportunities.
• Support pricing strategies and labor rate decisions for service programs and contracts.
• Partner with manufacturers to support warranty recovery and service initiatives.
• Lead initiatives related to manufacturer excellence programs and reporting.
• Provide coaching and performance management to team members and foster accountability.

Skills

Leadership

Analytical

Communication

Organizational skills

MS Office

Reporting systems

Education

Bachelor's degree

Job description

Butler Machinery Company in Fargo, ND seeks an Aftermarket Operations Director to lead Service Operations, Warranty, and Technical Services. You will drive strategic direction, partner with manufacturers, and oversee performance metrics to elevate customer experience and aftermarket growth.

You will mentor teams, manage pricing strategies, and collaborate with leadership across branches to implement efficiency initiatives and continuous improvement programs.