Executive Aftermarket Operations Leader

Watertown Development Company; Fargo (ND); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

10% Pension Employer Contribution

5% discretionary employer contribution

Bonus Incentive Plan eligibility

Health Insurance – multiple plans

Health Savings Account – employer

Paid Time Off

Holidays

EAP – Health Coaching

SmartDollar – financial planning

Legal Shield/ID Shield

Job summary

Butler Machinery is seeking an Aftermarket Operations Director in Fargo, ND. You will lead Corporate Service Support teams, guiding strategic direction for Parts, Warranty, and Service Operations to improve customer service and performance.

The role emphasizes collaboration with branches and manufacturers, development of operational strategies, and continuous improvement across aftermarket growth initiatives. Applies to a family-owned company with robust benefits.

Qualifications

• Bachelor's degree in a business-related field or equivalent combination of experience.
• 3+ years of service, parts, sales or rental management experience.
• Experience leading, developing, and mentoring high-performing teams.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities and initiatives.
• Proficiency with Microsoft Office and business reporting systems.

Responsibilities

• Lead Corporate Service Support teams (Technical Communicators, Warranty, Service Ops).
• Provide strategic leadership for Parts and Service performance and customer satisfaction.
• Collaborate with branches, executives, and manufacturers to drive performance.
• Develop and implement operational strategies supporting aftermarket growth.
• Monitor metrics to identify trends and opportunities for improvement.
• Support pricing strategies for labor rates, programs, and contracts.
• Partner with Caterpillar, AGCO and others on warranty recovery and programs.
• Lead manufacturer excellence initiatives with monitoring and reporting.
• Coach and develop team members; foster accountability and engagement.
• Support cross-functional projects to improve efficiency and customer experience.
• Uphold BMC's vision, mission and values.
• Performs other duties as assigned.

Skills

Leadership

Analytical skills

Communication

Organizational skills

MS Office

Problem solving

Strategic leadership

Team development

Education

Bachelor's degree in a business-related field

Tools

MS Office

Job description

Butler Machinery is seeking an Aftermarket Operations Director in Fargo, ND. You will lead Corporate Service Support teams, guiding strategic direction for Parts, Warranty, and Service Operations to improve customer service and performance.

The role emphasizes collaboration with branches and manufacturers, development of operational strategies, and continuous improvement across aftermarket growth initiatives. Applies to a family-owned company with robust benefits.