Field Action & Recall Support Coordinator

Millenniumsoft; Franklin Lakes (NJ); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Millenniumsoft in Franklin Lakes, NJ is seeking a Field Action Operations Support Coordinator to handle administrative tasks for Field Action/Recall activities. The role involves data entry, mailings, and customer communications in a fast-paced environment.

You will perform outbound calls, triage inquiries, and coordinate across departments to ensure timely resolutions. Strong communication, attention to detail, and professionalism are essential. Onsite hours are Mon-Fri 8:30am–5pm.

Formación

• Associate degree preferred.
• High school degree required.
• Strong communication skills.

Responsabilidades

• Prepare Field Action/Recall communications, including printing notification letters and shipping labels, assembling and sealing envelopes, and preparing materials for mailings.
• Conduct outbound calls to customers to verify receipt and acknowledgment of Field Action notifications.
• Respond to and triage customer inquiries, identify the appropriate resource or department for resolution, and help minimize unnecessary customer handoffs.
• Coordinate inquiries involving multiple departments and follow up with customers, as appropriate, to support resolution.
• Navigate customer organizations, including large hospital, medical facility, and pharmacy environments, to identify the appropriate contact responsible for acknowledging or responding to Field Action notifications.
• Maintain accurate and detailed records of inbound and outbound customer communications, including contact names and titles, communication outcomes, product disposition information, and other relevant details provided by the customer.
• Perform thorough and accurate data entry, including maintaining information in Microsoft Excel and other applicable systems or trackers.
• Escalate customer concerns, complex inquiries, or issues requiring additional support to the appropriate level of management.
• Follow established BD policies and procedures when performing assigned responsibilities.
• Perform other duties as assigned based on business needs.

Conocimientos

Microsoft Word

Customer service

Data entry

Verbal communication

Written communication

Attention to detail

Organizational skills

Multitasking

Self-motivation

Educación

Associate degree

High school degree

Herramientas

Microsoft Excel

Descripción del empleo

Millenniumsoft in Franklin Lakes, NJ is seeking a Field Action Operations Support Coordinator to handle administrative tasks for Field Action/Recall activities. The role involves data entry, mailings, and customer communications in a fast-paced environment.

You will perform outbound calls, triage inquiries, and coordinate across departments to ensure timely resolutions. Strong communication, attention to detail, and professionalism are essential. Onsite hours are Mon-Fri 8:30am–5pm.