Customer Service Representative II

TALENT Software Services; Arden Hills (MN); Hybrid; USD 42,000 - 54,000; Full time

Job summary

TALENT Software Services is seeking a Field Action Operations Associate – Customer Care II to provide operational, administrative, and customer service support for medical device Field Actions in a hybrid work setting.

The role involves coordinating with Field Action Team Leads and internal teams to ensure accurate, timely completion of activities, handling inquiries, preparing notification packages, and supporting returns and RMAs with ERP data management.

Qualifications

• High School diploma or equivalent and 2 years of related customer service, administrative, or operations experience.
• ERP or regulated-industry experience preferred.

Responsibilities

• Respond to customer inquiries and verify customer contact information.
• Prepare, assemble, label, and ship Field Action notification packages.
• Support product return activities, including tracking RMAs.
• Pull ERP reports and organize customer, product, and shipment information for assessment by the Field Action team.
• Track customer responses and maintain accurate Field Action records and documentation.
• Support continuous improvement activities and special projects.

Skills

Customer service

Administrative tasks

Education

High School Diploma or equivalent

Tools

ERP system

Job description

Field Action Operations Associate – Customer Care II

Hybrid

Job Purpose

Provide operational, administrative, and customer service support for medical device Field Actions, partnering with Field Action Team Leads and other internal teams to ensure assigned activities are completed accurately and on time.

Key Responsibilities

• Respond to customer inquiries and research or verify customer contact information.
• Prepare, assemble, label, and ship Field Action notification packages.
• Support product return activities, including tracking and processing RMAs.
• Pull ERP reports and organize customer, product, and shipment information for assessment by the Field Action team.
• Track customer responses and maintain accurate Field Action records and documentation.
• Support continuous improvement activities and special projects.

Quality Systems Duties and Responsibilities

Build Quality into all aspects of work by maintaining compliance with applicable quality requirements and procedures.

Qualifications

High School diploma or equivalent and 2 years of related customer service, administrative, or operations experience. ERP or regulated-industry experience preferred.

No one will be considered with over 2 years of experience.