Fiber Service Technician — Install, Maintain & Support

Ziply Fiber; United States; On-site; USD 22,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Quarterly bonus

Education reimbursement

Career growth

Job summary

Ziply Fiber is seeking a Sales & Service Technician to engage customers and deliver reliable broadband solutions. You will install, maintain, and troubleshoot residential and business services, including HSI, video, and fiber-related equipment.

The role requires 5+ years in telecom installation, climbing certification, and a valid driver's license. We emphasize customer relationships and a 5-Step Peace of Mind Service Process, with benefits including health and 401k, paid leave, and performance

Qualifications

• High school diploma or equivalent required.
• Minimum of five (5) years of telecommunications installation and maintenance experience.
• Pole Climbing Certification required; weight limits apply.
• Must complete company training and enable full HSI/video installs.
• Additional equipment certifications (Nortel, DMS10, Adtran, AFC/Tellabs, Calix, etc.) a plus.
• Understanding of telephony concepts and PC operating systems.
• Must have valid driver's license, auto insurance, and clean driving record.

Responsibilities

• Install and maintain inside wire for residential/business broadband (HSI/Video).
• Install Central Office and B-box junctions for broadband continuity and related equipment.
• Install wireless home networking equipment and FTTH gear.
• Use dispatch and test equipment to complete service orders and troubleshoot issues.
• Promote Ziply products during customer contacts and participate in sales referrals.
• Read and interpret Outside Plant drawings and route plans.
• Provide customer-focused service and mentorship to colleagues.

Skills

Active listening

Decision making

Problem solving

Basic computer skills

Reading road maps

Effective communication

Driving

Education

High school diploma or equivalent

Pole Climbing Certification

5+ years telecommunications installation experience

Ability to complete full installs for HSI and/or video

Driver's license

Tools

Nortel

DMS10

Adtran

AFC/Tellabs

Calix

Job description

Ziply Fiber is seeking a Sales & Service Technician to engage customers and deliver reliable broadband solutions. You will install, maintain, and troubleshoot residential and business services, including HSI, video, and fiber-related equipment.

The role requires 5+ years in telecom installation, climbing certification, and a valid driver's license. We emphasize customer relationships and a 5-Step Peace of Mind Service Process, with benefits including health and 401k, paid leave, and performance