Fiber Optic Technician

Socket.dev; La Grande (OR); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

FSA

PTO

Parental leave

Quarterly bonus

Training programs

Education reimbursement

Job summary

Ziply Fiber in Oregon is seeking a dedicated Fiber Optic Technician to install, service, and repair residential fiber and related equipment while delivering exceptional customer experiences.

You will handle fiber drops, ONTs, routers, and Wi‑Fi extenders, read outside plant drawings, use handheld dispatch tools, and participate in standby rotations. A valid driver’s license and pre-employment screening are required.

Qualifications

• High school diploma or GED required.
• Experience with MS Outlook, Word, and Excel preferred.
• 1-2 years in fiber data and voice installation and maintenance.
• Valid driver’s license, auto insurance, and clean driving record.
• Pre-employment drug screening required.

Responsibilities

• Install and maintain residential internet and phone (fiber drops, ONTs, routers, Wi‑Fi extenders, inside wiring).
• Support, install, and repair company products and services.
• Communicate effectively with customers to reduce repeat calls.
• Read and interpret outside plant drawings for drops and tickets.
• Use dispatch tools and test equipment to verify installations.

Skills

Customer service

MS Outlook

MS Word

MS Excel

Fiber data & voice installation

Driver's license

Communication skills

On-call availability

Education

High school diploma or GED

Job description

PositionTitle: Fiber Optic Technician

Non-Union

Rate of Pay: $21.78 to $29.70 hourly DOE, plus additional $3.00 per hour when performing the premiumadditional responsibilities.

Benefits:

Medical, dental, vision, 401k, flexiblespending account, paid sick leave and paid time off, parental leave, quarterlyperformance bonus, training, career growth and education reimbursementprograms.

Ziply Fiber is a local internet serviceprovider dedicated toelevating the connected livesof thecommunities we serve. We offer the fastest home internet in the nation,arefreshingly great customer experience,andaffordableplansthat putcustomersin charge.

As ourstate-of-the-artfibernetwork expands, so does our need for team members who can help us grow andrealize our goals.

OurCompany Values:

• Genuinely Caring:We treat customers and colleagues like neighbors, with empathy and full attention.

• Empowering You:We help customers choose whatisbest for them,andwesupport employeesin implementingnew ideasand solutions.

• Innovation and Improvement:We constantly seek ways to improve how we serve customers and each other.

• Earning Your Trust:We build trust through clear, honest,human communication.

Job Summary

The Fiber Optic Technician is responsible forengaging and developing customer relationships and providing solutions to ourcustomers through Ziply Fiber products and services.

Essential Duties and Responsibilities

TheEssential Duties and Responsibilities listed below are a range of dutiesperformed by the employee and not intended to reflect all duties performed.

Customer Installation, Service, and Repair

• Installand maintain residential internet and phone (ie: fiber drops, ONTs, routers,Wi‑Fi extenders and inside premises wiring.)
• Support,install, and repair company products and services.
• Communicateeffectively and accurately with customers to reduce repeat service calls.

OSP Maintenance, Outage Prevention, and Field Support

• Locateand report potential issues with OSP to prevent outages and maintain aprofessional appearing plant.
• Respondto service outages and assist vendors when/where needed.
• FiberOptic Splitter adds & Hub work.
• Whennot re-supply, the technician will be in the load performing Fiber Tech work.

Technical Systems, Equipment, and Documentation

• Readand interpret outside plant drawings for drop placement, customer serviceorders and repair tickets.
• Useautomated dispatch equipment (i.e., handheld terminals), and appropriate testequipment to verify proper installation and/or repair.
• ResidentialGateways and HSI (High‑Speed Interface) business class routers.

Safety, Access, and Standby Requirements

• Workaloft on ladders against buildings or poles while connecting, installing orrepairing fiber and wireless services. Bucket truck and other vehicle/traileruse may be required.
• Must beavailable for Standby rotation.

Material Handling, Inventory, and Re‑Supply

• Drivebox truck to pick up material and deliver to needed locations.
• Organizeand clean the storage units, breakdown pallets, put material away.
• Makere-order list for next run.
• Frequencywill be dependent on volume of work and consumption of material.

Other Duties

• Performs other duties as required to support the business andevolving organization.

PremiumAdditional Responsibilities

• Business Hosted Voice.
• Commercial designedcircuits managedWiFiSolutions.
• Turns up and Assistswith Provisioning repeat design circuits and managed routers.
• Central Office tasks.

Qualifications

• High school diploma or GED required.
• Experience supporting and interacting withcustomers is preferred.
• Experience with MS Outlook, Word, and Excel,and different PC operating systems preferred.
• 1-2 years of experience in fiber data and voiceinstallation and maintenance Telecommunications wiring color-code competency isa plus.
• Additional certification, licensing, orexperience (i.e., hosted voice, ethernet, Fiber, Optics, flagging, CPR etc.) isa plus.
• Must have and maintain a validdriver’s license, auto insurance, and satisfactory driving record.
• Must complete a pre-employment drug screening.

Knowledge, Skills,and Abilities:

• Ability to work nightsand weekends, as well as on-call rotation as required.
• Ability to work aloft fromheights on poles and ladders.
• Ability to follow throughon jobs to completion in a timely manner.
• Ability to remain calm inhigh stress situations and demonstrate good judgment.
• Basic keyboard and software skills.
• Good mathematicsskills.
• Active listening,decision making and strong problem-solving skills.
• Ability to communicateeffectively with customers and provide excellent customer service.
• Strong verbal and written communication skills.
• Ability to read and understand road maps, discern street signs,and address numbers.
• Ability to beunaffected by flashing lights and strob es.
• Ability to operate equipment to perform theessential functions of the job (i.e., splicing tools, test equipment,computer/laptop, phone, and company vehicle.)
• Ability to drive on behalf of the company in a safe and responsible manner.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physicaldemands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.

Fiber Optic Technician work involves drivinga motor vehicle and must be able to perform all functions of operating a motor vehicle regularly and safely. Essential and marginal functions may require maintaining physical condition necessary to frequently stand walk climb or sit for prolonged periods of time and regularly position oneself (… 

Work Environment

The Fiber Optic Technician will frequently work in cold or hot temperatures and at heights over15 feet. Work occasionally will be in confined spaces (i.e., attics, crawlspaces, trenches) and involve moderate to high noise levels. The Fiber Optic Technician will also work near power lines and electricity, as well as work andtravel in inclement weather.

Diverse Workforce / EEO:

Ziply Fiber isan equal opportunity employer. Ziply Fiber will consider all qualifiedcandidates regardless of race, color, religion, national origin, gender, age,marital status, sexual orientation, veteran status, and the presence of anon-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment backgroundcheck as conditions of employment. Ziply Fiber may require a pre-employmentdrug screening.

Ziply Fiber is a drug free workplace.