Fiber Optic Technician
Ziply Fiber
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Benefits offered by this job
Job summary
Ziply Fiber is seeking a Fiber Optic Technician to install and maintain residential fiber internet services and support outages. You will work with customers to configure gateways, troubleshoot, and ensure high quality installs while following safety guidelines.
Responsibilities include driving a box truck to collect materials, reading outside plant drawings, using test equipment, and collaborating with vendors. A high school diploma and a valid driver's license are required.
Qualifications
- High school diploma or GED required.
- Experience with customer interactions preferred.
- Experience with MS Outlook, Word, and Excel preferred.
Responsibilities
- Install and maintain residential internet and phone services (fiber drops, ONTs, gateways, routers).
- Support, install, and repair Ziply Fiber products and services.
- Communicate effectively with customers to reduce repeat service calls.
Skills
Education
Tools
Job description
Non-Union
Rate of Pay: $21.78 to $ 29.70 hourly DOE, plus additional $3.00 per hour when performing the premium additional responsibilities.
Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.
As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.
- Genuinely Caring: We treat customers and colleagues like
neighbors, with empathy and full attention. - Empowering You: We help customers choose
what is best for them, and we support
employees in implementing new ideas and solutions. - Innovation and Improvement: We constantly seek ways to improve how
we serve customers and each other. - Earning Your Trust: We build trust through clear,
honest, human communication.
The Fiber Optic Technician is responsible for engaging and developing customer relationships and providing solutions to our
customers through Ziply Fiber products and services.
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
- Install
and maintain residential internet and phone (ie: fiber drops, ONTs, routers, Wi-Fi extenders and inside premises wiring.) - Support,
install, and repair company products and services. - Communicate
effectively and accurately with customers to reduce repeat service calls.
- Locate
and report potential issues with OSP to prevent outages and maintain a
professional appearing plant. - Respond
to service outages and assist vendors when/where needed. - Fiber
Optic Splitter adds & Hub work. - When
not re-supply, the technician will be in the load performing Fiber Tech work.
- Read
and interpret outside plant drawings for drop placement, customer service
orders and repair tickets. - Use
automated dispatch equipment (i.e., handheld terminals), and appropriate test
equipment to verify proper installation and/or repair. - Residential
Gateways and HSI (High-Speed Interface) business class routers.
- Work
aloft on ladders against buildings or poles while connecting, installing or
repairing fiber and wireless services. Bucket truck and other vehicle/trailer
use may be required. - Must be
available for Standby rotation.
- Drive
box truck to pick up material and deliver to needed locations. - Organize
and clean the storage units, breakdown pallets, put material away. - Make
re-order list for next run. - Frequency
will be dependent on volume of work and consumption of material.
- Performs other duties as required to support the business and
evolving organization.
- Business Hosted Voice.
- Commercial designed
circuits managed WiFi Solutions. - Turns up and Assists
with Provisioning repeat design circuits and managed routers. - Central Office tasks.
- High school diploma or GED required.
- Experience supporting and interacting with
customers is preferred. - Experience with MS Outlook, Word, and Excel,
and different PC operating systems preferred. - 1-2 years of experience in fiber data and voice
installation and maintenance Telecommunications wiring color-code competency is
a plus. - Additional certification, licensing, or
experience (i.e., hosted voice, ethernet, Fiber, Optics, flagging, CPR etc.) is
a plus. - Must have and maintain a valid
driver’s license, auto insurance, and satisfactory driving record. - Must complete a pre-employment drug screening.
- Ability to work nights
and weekends, as well as on-call rotation as required. - Ability to work aloft from
heights on poles and ladders. - Ability to follow through
on jobs to completion in a timely manner. - Ability to remain calm in
high stress situations and demonstrate good judgment. - Basic keyboard and software skills.
- Good mathematics
skills. - Active listening,
decision making and strong problem-solving skills. - Ability to communicate
effectively with customers and provide excellent customer service. - Strong verbal and
written communication skills. - Ability to read and understand road maps, discern street signs,
and address numbers. - Ability to be
unaffected by flashing lights and strobes. - Ability to operate equipment to perform the
essential functions of the job (i.e., splicing tools, test equipment,
computer/laptop, phone, and company vehicle.) - Ability to drive on behalf of the company in a safe
and responsible manner.
Applicants must be currently authorized to
work in the US for any employer. Sponsorship is not available for this
position.
The physical
demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Fiber Optic Technician work involves driving
a motor vehicle and must be able to perform all functions of operating a motor vehicle regularly and safely. Essential and marginal functions may
require maintaining physical condition necessary to frequently stand, walk, climb,
or sit for prolonged periods of time and regularly position oneself (i.e., bend,
twist, reach, grasp, push, pull) to handle, lift and carry objects over 50 lbs.
The Fiber Optic
Technician will frequently work in cold or hot temperatures and at heights over
15 feet. Work occasionally will be in confined spaces (i.e., attics, crawl
spaces, trenches) and involve moderate to high noise levels. The Fiber Optic
Technician will also work near power lines and electricity, as well as work and
travel in inclement weather.
Ziply Fiber is
an equal opportunity employer. Ziply Fiber will consider all qualified
candidates regardless of race, color, religion, national origin, gender, age,
marital status, sexual orientation, veteran status, and the presence of a
non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background
check as conditions of employment. Ziply Fiber may require a pre-employment
drug screening.
Ziply Fiber is a drug free workplace.
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