Senior Fiber Network Operations Manager

Ripple Fiber; Plymouth (MI); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive pay and health benefits

401(k) with company match

Supportive work environment

Job summary

Ripple Fiber is seeking a dynamic Fiber Network Operations Manager to lead planning, deployment, and optimization of our fiber infrastructure across multiple states. You will drive operational excellence, reliability, and service quality for both customer and enterprise environments.

The ideal candidate brings 4+ years in fiber network operations, 3+ years in supervisory roles, and strong leadership with vendor and cross-functional collaboration.

Qualifications

• 4+ years of experience in fiber-optic network operations, including installation, maintenance, and troubleshooting.
• 3+ years in a supervisory or managerial role overseeing technical teams.
• Deep understanding of fiber technologies, network architecture, and performance monitoring tools.
• Strong leadership, communication, and decision-making skills.
• Proven ability to manage multiple projects in a fast-paced, dynamic environment.
• Experience working with cross-functional teams and external vendors.

Responsibilities

• Lead the planning, deployment, and maintenance of fiber-optic networks across multiple states.
• Manage and mentor field supervisors, technicians, and support staff to ensure efficient and high-quality service delivery.
• Oversee network performance monitoring, diagnostics, and resolution of complex infrastructure issues.
• Develop and manage budgets, timelines, and resource allocation for fiber projects.
• Ensure compliance with industry standards, safety regulations, and internal quality benchmarks.
• Build and maintain strong relationships with vendors, contractors, and internal stakeholders.
• Implement and refine operational processes to improve efficiency, reduce downtime, and enhance customer satisfaction.
• Provide strategic input to senior leadership on infrastructure investments, risk mitigation, and technology upgrades.

Skills

Fiber-optic network operations

Leadership

Project management

Vendor management

Cross-functional collaboration

Strong communication

Education

CFOT Certification

NCTI/SCTE credentials

Tools

Network monitoring tools

GIS mapping

CMMS platforms

Network design software

Job description

Ripple Fiber is seeking a dynamic Fiber Network Operations Manager to lead planning, deployment, and optimization of our fiber infrastructure across multiple states. You will drive operational excellence, reliability, and service quality for both customer and enterprise environments.

The ideal candidate brings 4+ years in fiber network operations, 3+ years in supervisory roles, and strong leadership with vendor and cross-functional collaboration.