Service Delivery Coordinator (1391)

Ripple Fiber; Bryant (AR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

401(k) with company match

Supportive work environment

Job summary

Ripple Fiber is seeking a Service Delivery Coordinator to enhance customer experience in our Bryant, Arkansas retail office. This pivotal role coordinates service delivery by managing work orders and communications between teams, ensuring optimized schedules and excellent customer service.

Ideal candidates have strong communication skills, a background in customer service, and the ability to thrive in a fast-paced environment. We offer competitive pay and comprehensive benefits, fostering a collaborative workplace.

Qualifications

• Strong phone and communication skills with active listening ability.
• Ability to multitask and manage time effectively.
• Customer-focused mindset with a commitment to service excellence.

Responsibilities

• Coordinate and route daily work orders accurately.
• Serve as a primary contact for Customer Service and Field Technicians.
• Answer customer calls, emails, and chats related to service delivery.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Education

High school diploma or equivalent

College coursework or degree preferred

Job description

Job Details

Job Location: Arkansas Retail Office - Bryant, AR 72019

About the Role

The Service Delivery Coordinator plays a critical role in delivering an excellent customer experience. This position serves as a central point of coordination between Customer Service and Field Operations, ensuring daily work orders are accurately routed, schedules are optimized, and service commitments are met.

The shifts are Mon‑Fri, 2pm‑11pm or Tue‑Sat, 2pm‑11pm to cover our WA and CO markets.

Responsibilities

• Coordinate and route daily work orders accurately by market and technician availability
• Serve as a primary point of contact for Customer Service teams and Field Technicians
• Update routing, schedules, and work order details in real time as conditions change
• Answer inbound customer calls, emails, and chats related to service delivery and scheduling
• Troubleshoot and resolve service issues with customers and/or field staff, escalating when necessary
• Manage customer expectations regarding appointment windows and service timelines
• Maintain accurate records of customer interactions, work orders, and issue resolution
• Ensure compliance with company communication standards, procedures, and policies
• Participate in ongoing training and development to enhance knowledge and performance

Qualifications

• High school diploma or equivalent required; college coursework or degree preferred
• Prior experience in customer service, dispatch, routing, or service coordination
• Strong phone and communication skills with active listening ability
• Ability to multitask, prioritize, and manage time effectively
• Proven problem solving skills and sound judgmentAbility to remain calm and focused in high‑pressure situations
• Customer focused mindset with a commitment to service excellence

Additional Skills

• Experience working in fast paced or operational environments
• Strong analytical thinking and attention to detail
• Bilingual or multilingual proficiency is a plus

Benefits

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive.

Equal Opportunity Employer

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.