Evening Service Delivery & Field Ops Coordinator

Ripple Fiber; Bryant (AR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

401(k) with company match

Supportive work environment

Job summary

Ripple Fiber is seeking a Service Delivery Coordinator to enhance customer experience in our Bryant, Arkansas retail office. This pivotal role coordinates service delivery by managing work orders and communications between teams, ensuring optimized schedules and excellent customer service.

Ideal candidates have strong communication skills, a background in customer service, and the ability to thrive in a fast-paced environment. We offer competitive pay and comprehensive benefits, fostering a collaborative workplace.

Qualifications

• Strong phone and communication skills with active listening ability.
• Ability to multitask and manage time effectively.
• Customer-focused mindset with a commitment to service excellence.

Responsibilities

• Coordinate and route daily work orders accurately.
• Serve as a primary contact for Customer Service and Field Technicians.
• Answer customer calls, emails, and chats related to service delivery.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Education

High school diploma or equivalent

College coursework or degree preferred

Job description

Ripple Fiber is seeking a Service Delivery Coordinator to enhance customer experience in our Bryant, Arkansas retail office. This pivotal role coordinates service delivery by managing work orders and communications between teams, ensuring optimized schedules and excellent customer service.

Ideal candidates have strong communication skills, a background in customer service, and the ability to thrive in a fast-paced environment. We offer competitive pay and comprehensive benefits, fostering a collaborative workplace.