Fiber Laser Field Service Technician - Travel & Diagnostics

MC Machinery Systems Inc.; Milwaukee (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

MC Machinery Systems Inc. is seeking an on-site service technician to support Mitsubishi laser cutting systems in Milwaukee, WI. You will diagnose issues, perform mechanical and electrical repairs, and travel frequently to customer facilities across the U.S.

to minimize downtime and keep production running. The role requires strong troubleshooting skills, experience with high voltage and precision metrology, and the ability to communicate clearly with customers.

Qualifications

• Background with machining, manufacturing processes, or industrial machinery.
• Proficiency with diagnostic and precision tools: voltmeters, multimeters, calipers, micrometers, dial indicators.
• Confidence with Windows-based computers and service applications.
• Clear, professional communication in writing and speech.
• Ability to travel extensively Monday–Friday.
• Associate degree or technical credential in electronics, mechanics, mechatronics, or related areas.
• Demonstrated success resolving electrical and mechanical problems.
• Fluency reading manuals, electrical schematics, and wiring diagrams.
• Experience using electrical test instruments (e.g., voltmeter, oscilloscope).
• Experience with precision metrology (e.g., indicators, micrometers, feeler gauges).

Responsibilities

• Own on-site service for Mitsubishi laser cutting systems: assess issues, troubleshoot quickly, and complete accurate repairs.
• Perform mechanical and electrical procedures, from teardown/rebuild to alignment and fine adjustments.
• Offer phone-based remote support when a rapid triage can minimize downtime.
• Set clear expectations with customers on diagnostics, schedules, and outcomes.
• Use schematics, wiring and block diagrams to zero in on root causes and implement fixes.
• Produce thorough service records and resolution notes; keep documentation current.
• Prepare and submit timely, precise expense reports.
• Uphold readiness of tools, test equipment, and service vehicles.
• Support additional initiatives that enhance customer satisfaction and team success.

Skills

Mechanical Troubleshooting Skills

Electrical Troubleshooting

Electrical Repair

Pneumatics Troubleshooting

Industrial Electrical Experience

Field Service Readiness

CNC Machine Setup & Changeover

Electrical Schematic Reading

Equipment Installation

Lockout/Tagout (LOTO)

High Voltage Systems

Hydraulic Systems & Components

Mechanical Systems & Component Repair

Education

Associate degree or technical credential in electronics, mechanics, mechatronics, or related areas

Tools

Voltmeter

Multimeter

Calipers

Micrometers

Dial indicators

Job description

MC Machinery Systems Inc. is seeking an on-site service technician to support Mitsubishi laser cutting systems in Milwaukee, WI. You will diagnose issues, perform mechanical and electrical repairs, and travel frequently to customer facilities across the U.S.

to minimize downtime and keep production running. The role requires strong troubleshooting skills, experience with high voltage and precision metrology, and the ability to communicate clearly with customers.