Fiber Laser Field Service Technician - Travel and Training

MC Machinery Systems - USA; Milwaukee (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

MC Machinery Systems - USA is seeking a Field Support Technician to service Mitsubishi fiber laser cutting systems on-site in Milwaukee, WI, with extensive travel Monday–Friday across the United States. You’ll diagnose, repair, and fine-tune equipment to minimize downtime, using diagnostic tools and schematics to pinpoint root causes.

Join a dealer network that provides robust training and a clear career path in machinery and manufacturing technology, with opportunities to grow in a dynamic,

Qualifications

• Background with machining, manufacturing processes, or industrial machinery.
• Proficiency with diagnostic and precision tools: voltmeters, multimeters, calipers, micrometers, dial indicators.
• Confidence with Windows-based computers and service applications.
• Clear, professional communication in writing and speech.
• Valid driver’s license with a clean record.
• Ability to travel extensively Monday–Friday.
• Experience using electrical test instruments (e.g., voltmeter, oscilloscope).
• Experience with precision metrology (e.g., indicators, micrometers, feeler gauges).
• Fluency reading manuals, electrical schematics, and wiring diagrams.
• Experience with CNC Machine Setup & Changeover

Responsibilities

• Provide on-site service for Mitsubishi laser cutting systems: assess issues, troubleshoot, and perform repairs.
• Perform mechanical and electrical procedures from teardown to alignment and adjustments.
• Offer phone-based remote support for rapid triage to minimize downtime.
• Set clear expectations with customers on diagnostics, schedules, and outcomes.
• Use schematics and diagrams to identify root causes and implement fixes.
• Produce thorough service records and resolution notes; keep documentation current.
• Prepare and submit timely expense reports.
• Maintain readiness of tools, test equipment, and service vehicles.
• Support initiatives that enhance customer satisfaction and team success.

Skills

Machining background

Electrical troubleshooting

Diagnostics tools

Mechanical troubleshooting

Windows-based software

Professional communication

Travel readiness

Education

Associate degree or technical credential in electronics, mechanics, mechatronics, or related areas

Tools

Voltmeter

Multimeter

Calipers

Micrometers

Dial indicators

Oscilloscope

Job description

MC Machinery Systems - USA is seeking a Field Support Technician to service Mitsubishi fiber laser cutting systems on-site in Milwaukee, WI, with extensive travel Monday–Friday across the United States. You’ll diagnose, repair, and fine-tune equipment to minimize downtime, using diagnostic tools and schematics to pinpoint root causes.

Join a dealer network that provides robust training and a clear career path in machinery and manufacturing technology, with opportunities to grow in a dynamic,