Fiber Field Technician – Connect & Troubleshoot (Hybrid)

Direct Communications; Montpelier (ID); Hybrid; USD 63,039,000 - 71,635,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with 6% match

Paid time off

Job summary

Direct Communications is seeking a tech-savvy problem solver for the Outside Fiber Plant team in Soda Springs, Idaho (Hybrid). You will act as a bridge between our high-tech network and customers, solving complex internet, landline, and DSL issues to keep subscribers connected.

You will provision services, troubleshoot Tier 2 issues, monitor for potential problems, and stay ahead with evolving tech such as outdoor Wi‑Fi and managed routers. A driver’s license and drug screening are required.

Qualifications

• High School diploma or equivalent is required; computer-related certifications are highly preferred.
• 3+ years of experience troubleshooting telecommunications, internet technology, systems and hardware.
• 2+ years of experience with fiber, DSL and landlines preferred.
• Must have valid driver's license with clean record and pass a pre-employment drug screening.

Responsibilities

• Provision subscriber internet and telephone services, ensuring the service is activated and functioning.
• Troubleshoot and resolve higher-level service and hardware issues (Tier 2) for landlines, fiber, DSL, and cable internet.
• Monitor systems to identify potential service issues and reach out to customers proactively.
• Stay current on technologies like outdoor Wi-Fi and managed routers and apply them to the business.

Skills

Troubleshooting telecommunications

Fiber/DSL/landline experience

Driver's license

Drug screening readiness

Education

High School diploma or equivalent

Computer-related field certifications

Job description

Direct Communications is seeking a tech-savvy problem solver for the Outside Fiber Plant team in Soda Springs, Idaho (Hybrid). You will act as a bridge between our high-tech network and customers, solving complex internet, landline, and DSL issues to keep subscribers connected.

You will provision services, troubleshoot Tier 2 issues, monitor for potential problems, and stay ahead with evolving tech such as outdoor Wi‑Fi and managed routers. A driver’s license and drug screening are required.