Fiber Field Technician: Customer Install & Support

Surf Internet; La Porte (IN); On-site; USD 28,000 - 39,000; Full time

Job summary

Surf Broadband Solutions is seeking a Tier 1 Service Delivery Technician to perform FTTH installations and provide on-site support for residential customers. You will troubleshoot connectivity, map Wi‑Fi coverage, and communicate effectively to ensure customer satisfaction while upholding safety standards.

Based in Indiana area with travel across the service region, you will handle equipment up to 75 pounds, operate company vehicles, and participate in field training.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with acceptable driving record.
• Ability to lift and maneuver objects 75+ lbs.
• Willingness to travel up to 100% of the time across the service region.
• Comfortable working at elevated heights and in adverse weather conditions.
• Strong self-management, problem-solving, and customer service skills.
• Experience with CRM software, Google Docs, and basic computer tools.
• Must be able to work flexible schedules, including weekends and on-call rotations.
• Regular, consistent, and punctual attendance is essential.

Responsibilities

• Perform FTTH fiber installations and some service repair calls at residential locations.
• Conduct fiber signal performance testing (e.g., light/speed tests) by using a signal meter and test cord.
• Ability to Execute Wi-Fi signal mapping and extension recommendation ideas for mesh networks (Eero placements).
• Troubleshoot basic fiber drop issues and connectivity problems.
• Understand and apply basic electronics, connectivity principles, and diagnostic procedures.

Skills

Customer service

Problem solving

Communication skills

CRM software

Driving license

Travel availability

Lifting heavy objects

Weather adaptability

Punctuality

Education

High school diploma

Job description

Surf Broadband Solutions is seeking a Tier 1 Service Delivery Technician to perform FTTH installations and provide on-site support for residential customers. You will troubleshoot connectivity, map Wi‑Fi coverage, and communicate effectively to ensure customer satisfaction while upholding safety standards.

Based in Indiana area with travel across the service region, you will handle equipment up to 75 pounds, operate company vehicles, and participate in field training.