Fiber Field Technician — 24/7 Network Support

Bluebird Fiber; Peru (IL); On-site; USD 45,000 - 75,000; Full time

Job summary

Bluebird Fiber is seeking a Field Technician to join a dynamic team in the Midwest. This full-time, benefit-eligible role involves monitoring and resolving network issues, coordinating installations for wholesale and enterprise customers, and documenting network assets.

Ideal candidates will have 1 year of telecom experience or relevant training, a tech degree preferred, and proficiency with fiber, IP/MPLS, and test equipment.

Qualifications

• Minimum of 1 year in telecommunications or equivalent technical training.
• College or Technical degree or equivalent, preferred
• Private line broadband installation and maintenance
• DS3/DS1 installation and maintenance
• SONET/DWDM installation and maintenance
• IP/MPLS fundamentals
• Test equipment proficiency (OTDR, OSA, DS1/3, and Ethernet)

Responsibilities

• Receive, monitor, analyze, and resolve network problems in a timely manner with minimal oversight.
• Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers. This could include structured wiring, NID installation and the addition of pluggable cards and jumpers at the Bluebird Fiber locations.
• Provide proper documentation of BBF’s network (Site Audit’s, and Inventory Databases).
• Provide installation, test and acceptance for nodes and collocations into BBF’s network.
• Support emergency restoration for aerial and/or buried fiber optic cable in BBF’s network.
• Provide emergency restoration support for BBF’s network equipment.
• Maintain BBF colocation facilities and report any observations of damage or violation.
• Provide 24x7 network coverage, to include trouble tickets and alarm monitoring at a Tier I level.
• Adhere to the rotational on-call schedule to monitor, support, and dispatch as required.

Skills

Valid driver’s license

Strong communication

Multi-tasking

PC skills

Self-motivated

Education

Tech degree preferred

1 year telecom experience

Job description

Bluebird Fiber is seeking a Field Technician to join a dynamic team in the Midwest. This full-time, benefit-eligible role involves monitoring and resolving network issues, coordinating installations for wholesale and enterprise customers, and documenting network assets.

Ideal candidates will have 1 year of telecom experience or relevant training, a tech degree preferred, and proficiency with fiber, IP/MPLS, and test equipment.