Field Technician

Theuniversityunion; Davenport (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Bluebird Fiber in Davenport, IA is hiring a Field Technician to join our expanding Midwest network team. You will install, maintain, and troubleshoot fiber and data services for wholesale, enterprise, and carrier customers, ensuring minimal downtime and high-quality service.

This full-time, benefit-eligible role requires a valid driver's license, ability to work day/evening shifts, and hands-on experience with FTTH, DS1/DS3, and OTDR tools.

Qualifications

• Minimum of 1 year in telecommunications or technical training.
• College or Technical degree or equivalent preferred.
• DS3/DS1 installation and maintenance experience desired.

Responsibilities

• Receive, monitor, analyze, and resolve network problems in a timely manner.
• Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers.
• Provide proper documentation of BBF’s network (Site Audits and Inventory databases).
• Provide installation, test and acceptance for nodes and collocations into BBF’s network.
• Support emergency restoration for aerial and buried fiber optic cable.
• Maintain BBF colocation facilities and report any observations of damage or violation.
• Provide 24x7 network coverage, to include trouble tickets and alarm monitoring at a Tier I level.
• Adhere to the rotational on-call schedule to monitor, support, and dispatch as required.

Skills

Driver's license

Communication

Self-motivation

Shifts flexibility

Customer service

Education

College/Technical degree or equivalent

1+ year telecommunications experience

Preferred technical degree

Tools

OTDR

OSA

DS1/DS3

Fiber splicing

Ethernet testing

Job description

• Location 226 W 4th St,Davenport, IA, 52801,United States

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com .

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Field Technician to be a part of a collaborative team. This is a full-time, benefit eligible position. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

Requirements

EDUCATION AND EXPERIENCE:

• Minimum of 1 years in telecommunications or equivalent technical training
• College or Technical degree or equivalent, preferred
• Private line broadband installation and maintenance
• DS3/DS1 installation and maintenance
• SONET/DWDM installation and maintenance
• Test equipment proficiency (OTDR, OSA, DS1/3, and Ethernet)

SKILLS AND ABILITIES:

• Willing to work day, evening, night shifts, overtime, call-ins, weekends, and/or holidays as required. Hours to be worked are determined by job requirements
• Valid state driver license with clean driving record
• Self-motivated and the ability to make sound decisions with minimal supervision
• Strong oral and written communications skills
• Multi-task and maintain composure in a demanding work environment.
• Telecommunications equipment installation, preferred
• Cisco or Alcatel Lucent IP Certifications, preferred
• VOIP Switching and maintenance, preferred
• Fiber optics splicing and maintenance, preferred
• SS7/STP support, preferred

Summary

PRIMARY RESPONSIBLILITES :

• Receive, monitor, analyze, and resolve network problems in a timely manner with minimal oversight.
• Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers. This could include structured wiring, NID installation and the addition of pluggable cards and jumpers at the Bluebird Fiber locations.
• Provide proper documentation of BBF’s network (Site Audit’s, and Inventory Databases).
• Provide installation, test and acceptance for nodes and collocations into BBF’s network.
• Support emergency restoration for aerial and/or buried fiber optic cable in BBF’s network.
• Provide emergency restoration support for BBF’s network equipment.
• Maintain BBF colocation facilities and report any observations of damage or violation.
• Provide 24x7 network coverage, to include trouble tickets and alarm monitoring at a Tier I level.
• Adhere to the rotational on-call schedule to monitor, support, and dispatch as required.

Bluebird is an equal opportunity employer.