Field Service Technician (1406)

Ripple Fiber; Greenville (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

401(k) with company match

Supportive work environment

Job summary

Ripple Fiber is seeking a Field Service Technician based in Greenville, SC. The role involves installation, maintenance, and repair of fiber equipment, ensuring high levels of customer service.

Responsibilities include managing last mile and access equipment, fault finding, and configuring broadband services. Applicants must have a valid driver’s license and strong technical skills, with a commitment to flexible work hours. Competitive pay and benefits are offered.

Qualifications

• Must have a valid state driver’s license and a safe driving record.
• Experience working in customer service, construction, electrical, technical or related fields is a plus.
• Be available for overtime, emergency call‑outs and holiday work.

Responsibilities

• Manage all last mile and Access equipment.
• Fault finding to resolve complaints.
• Create and maintain network documentation.
• Install broadband services such as Wi‑Fi routers.

Skills

Customer service experience

Hand tool operation

Technical expertise

Flexible schedule

Job description

Field Service Technician | Ripple Fiber

Job Location: Greenville Office - Greenville, SC 29615.

About the role

The Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements and company standards. Field Service Technicians are also responsible for ensuring that customers receive the highest level of customer service.

Responsibilities

• Managing all last mile (Drop and in-home and business networks) and the Access equipment.
• Fault finding to resolve complaints.
• Create and maintain network documentation.
• Use monitoring network performance tools to troubleshoot problem areas.
• Assist with escalations (2nd Line support) to resolve end‑user issues.
• Configure, maintain, troubleshoot, and install broadband services such as Wi‑Fi routers and smart home devices.
• Route a fiber optic drop cable from a termination box to a router’s location.
• Connect clients to in‑home and business networks.
• Assist customers in connecting their home devices to the Ripple Fiber network.

Qualifications

• Must have a valid state driver’s license and a safe driving record.
• Ability to operate hand tools and handheld mobile devices.
• Experience working in customer service, construction, electrical, technical or related fields is a plus.
• Clean driving record.
• Work a flexible schedule, including evenings and weekends.
• Identify wire and cable colors.
• Qualify on pre‑employment assessments.
• Be available for overtime, emergency call‑outs and holiday work.

Physical Demands

• Lift and move up to 60 lbs. – some ladders weigh 50‑60 lbs.
• Work in small spaces or lofts (up to 28 ft.).
• Meet ladder safety weight requirements (maximum 275 lbs. including gear) in accordance with OSHA standards.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.