FHA Claims Loss Mitigation Specialist

Carrington; Little Rock (AR); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Healthcare plans

Discretionary 401(k) match

Education Reimbursement

Employee referral bonuses

Job summary

Carrington Mortgage Services is seeking a detail-oriented specialist to prepare, file, and follow up on FHA home retention claims in Arkansas. The role emphasizes accurate processing per investor guidelines, daily follow-ups, and meticulous documentation to support loan performance and CMS compliance.

Starting hourly rate is $23-$26, with benefits and opportunities for growth. You will work on HUD claim workflows, maintain audit files, and coordinate with supervisors to address trends and issues

Qualifications

• Understanding of the loss mitigation and claims process.
• Excellent written and oral communication, organizational and time management skills.
• Ability to communicate effectively with all levels both internally and externally.
• Strong attention to detail and ability to problem solve.
• Strong interpersonal skills with a focus on teamwork and quality on loan evaluation.
• Ability to handle multiple tasks under pressure and changing priorities.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints to serve the best interests of CMS.

Responsibilities

• Prepare and file HUD claims timely and accurately according to guidelines.
• Follow up semi-daily on all outstanding claim proceeds.
• Perform loan-level reconciliation for final claim proceeds.
• Provide posting instructions for all claim proceeds within 24 hours.
• Review and ensure timely completion of all steps.
• Input completion date when action occurs.
• Obtain approvals and modify dates when steps cannot be completed.
• Perform routine follow-up daily.
• Keep Supervisor informed of trends and problems.
• Document all servicing, actions taken, delays and calls.
• Ensure all claim documents are imaged timely.
• Maintain and control HUD audit file.
• Perform other duties as assigned.

Skills

Loss mitigation process

Claims processing

Written and oral communication

Time management

Attention to detail

Teamwork

Prioritize under pressure

Education

High School Diploma or equivalent

Some college preferred

Tools

None

Job description

Carrington Mortgage Services is seeking a detail-oriented specialist to prepare, file, and follow up on FHA home retention claims in Arkansas. The role emphasizes accurate processing per investor guidelines, daily follow-ups, and meticulous documentation to support loan performance and CMS compliance.

Starting hourly rate is $23-$26, with benefits and opportunities for growth. You will work on HUD claim workflows, maintain audit files, and coordinate with supervisors to address trends and issues